Important Upcoming Complimentary Insurance changes

Effective 15 May 2026 – For some NAB cards, International Travel, Domestic Travel and Rental Vehicle Excess Insurances will be removed. For some other NAB cards, the cover period for International Travel Insurance will be reduced.

Please read the summary of changes for further details and how they will affect your insurance cover.

Key features

If your NAB card offers complimentary domestic travel insurance, here are a few reasons to use that feature.

Simple eligibility check

With Allianz Global Assistance’s eligibility portal, opens in new window, you can easily check if your card is eligible for complimentary insurances including domestic travel insurance.

No need to get a quote

Your insurance is complimentary with eligible NAB cards, so no need to get quotes or apply.

Eligible NAB cards

The following NAB cards include complimentary domestic travel insurance.

Changes to complimentary insurances

From 15 May 2026, these cards below will no longer have complimentary International and Domestic Travel Insurances, and Rental Vehicle Excess Insurance in Australia.

  • NAB Rewards Platinum Credit Card
  • NAB Flybuys Rewards Credit Card
  • NAB Low Rate Platinum Credit Card
  • NAB Velocity Rewards Premium Credit Card
  • NAB Premium Credit Card
  • NAB Low Fee Platinum Credit Card

You may still be eligible for Cancellation Cover until 15 May 2026.

Eligible purchases

To be eligible:

  • the entire cost of the return domestic flight ticket is charged to the accountholder’s card account; or
  • at least $250 of prepaid travel costs are charged to the accountholder’s card account and you have a return domestic flight ticket prior to commencing the journey.

Policy coverage

The below is a limited summary only. Terms, conditions, exclusions, limits, sub-limits and excesses apply.

Designed to cover cancellation, flight delay, luggage and additional expenses up to specified limits.

You, your spouse and your dependants may be covered by this policy subject to meeting eligibility criteria.

For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet effective 1 July 2025 (PDF, 474KB), opens in new window.

What may be covered

Below is a limited summary only. For the full list of benefits and any limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet effective 1 July 2025 (PDF, 474KB), opens in new window.

Examples of what this insurance is designed to cover include:

  • cancellation

  • flight delay

  • luggage and luggage delay

  • additional expenses.

What isn’t covered

Below is a limited summary only. For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet effective 1 July 2025 (PDF, 474KB), opens in new window.

Examples of what’s not covered include claims arising directly or indirectly because of:

  • travelling against medical advice
  • you participating in any dangerous activities or exposing yourself to danger unless in an attempt to save a human life.

Other complimentary insurances

If you have an eligible NAB card, and make an eligible purchase, these complimentary insurances are also available.

How to make a claim

The most convenient way to claim is to use the claims form and email the Allianz Global Assistance (AGA) claims team, or call AGA on the numbers below.

Email

Download the relevant form and email our insurance provider Allianz Global Assistance.

Call

Call Allianz Global Assistance (AGA) Monday to Friday, 8:00am to 7:00pm (AEST/ADST).

Australia: 1800 187 025

Emergency assistance is available 24 hours a day, seven days a week. Calls from mobiles, public telephones or hotel rooms may attract additional charges.

Australia: 1800 010 075

Overseas: +61 7 3305 8800

Terms and Conditions

AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian credit licence 230686 (NAB) which allows eligible persons to claim under it as third-party beneficiaries. 

Access to the benefit of cover under the NAB card insurances is available to eligible NAB cardholders and other eligible third-party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice. The insurance is underwritten by Allianz. NAB is not the product issuer or insurer and neither it nor any of its related bodies corporate guarantee any of the benefits under this cover.

If an eligible person wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits contained in the insurance information booklet. The eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the group policy are set out in the NAB Card Insurance Policy Information Booklet effective 1 July 2025 (PDF, 474KB), opens in new window, which may be amended from time to time. For insurable events that occurred prior to 1 July 2025 please refer to the NAB Card Insurance Policy Information Booklet dated 1 November 2023 (PDF, 489KB), opens in new window.

For more information about the changes visit Information about changes to complimentary insurances.