What is NAB Concierge Service?
The NAB Concierge Service can do more than just book your flights. It’s a travel and lifestyle service here to help you 24 hours, 7 days a week available to Visa Signature, Platinum or Premium credit and Visa Platinum Debit cardholders.
Reasons to use the NAB Concierge Service
Whether you’re travelling overseas or locally, enjoy exclusive access to some of these privileges and more.
Reserve and book lifestyle offers
Travel and entertainment requests
View full list of services in the NAB Concierge Service terms and conditions (PDF, 240KB), opens in new window
Sign up for the NAB Concierge Service today
Visit the Visa Concierge website, opens in new window and tap Join now
Register your NAB Visa card number
Create a new password
Confirm your personal details
Verify your account via email
Once you’re logged in, hit the chat button to start unlocking your benefits
NAB Concierge Service costs
While the service is complimentary for eligible NAB cardholders (and any additional cardholders), you’ll still have to pay for the goods and services purchased through the concierge, as well as:
- any deposits paid
- costs of cancellation
- delivery and shipping costs, including insurance costs
- custom duties and import taxes
- costs incurred in transferring funds to fulfil a request
- funds advanced to fulfil a request.
How to pay
Before your purchases are finalised, your concierge will provide you with a detailed breakdown of all the costs involved. After you’ve agreed to the costs, they'll be charged straight to your eligible NAB card. Simple as that.
Start using the NAB Concierge Service today
Chat to the Concierge Service
Once you’re registered and logged in you can start to browse your benefits, make bookings and chat to your concierge. Visa Concierge Service chat is a secure channel so information you share is protected and not intended for any other purpose.
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