Your NAB flybuys Rewards card is changing

If you need to change the address where your new card will be delivered, just call our dedicated team on 13 37 68 from Monday to Friday, 8:00am to 7:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT). You can also update your details using the NAB app or via NAB Internet Banking.

If you’re away for an extended period, call our dedicated team on 13 37 68 to chat about your options.

If you need a new PIN, we'll provide you with instructions on how to set your PIN when you receive your new NAB Rewards Platinum Card.

The change will happen automatically, so just start using your new card when it arrives. Should you feel that the NAB Rewards Platinum Card is not suitable for your needs, please contact us on 13 37 68 to discuss other options.

Your existing NAB flybuys Rewards Card will work for 60 days after your new NAB Rewards Platinum Card arrives, or until you use your new card in-store - whichever happens first.

During the 60-day period, any eligible purchases made on your NAB flybuys Rewards Card will earn NAB Rewards Points. When you receive your new NAB Rewards Platinum Card, please destroy your NAB flybuys Rewards Card, by cutting through the chip and strip.

You'll receive a final account statement for your NAB flybuys Rewards Card account, in line with your existing statement cycle.

Any statements from your NAB flybuys Rewards Card will remain available in NAB Internet Banking and can be accessed, by selecting Accounts from the menu bar, then ‘Account Statements’. You can also view the last two years of statements in the NAB app by selecting Accounts, clicking on your NAB Rewards Platinum Card and then selecting 'Statements'.

To view transactions, simply click on the Account summary under your new NAB Rewards Platinum Card account number in the NAB app or NAB Internet Banking.

All your NAB flybuys Rewards Card and NAB Rewards Platinum Card transactions will be listed up to the most current statement issued

If you need more information, call our dedicated team on 13 37 68.

To keep you updated on how many points you’ve earned, we’ll regularly email a NAB Rewards Points statement to you. If you haven’t already provided us with your email address you can do so in the NAB app or via NAB Internet Banking.

You can also check your points balance anytime by following these steps:

1. Log into the NAB app or NAB Internet Banking.
2. Select Cards in the NAB app or in NAB Internet Banking.
3. Choose your NAB Rewards Card to see your total points balance displayed under NAB Rewards points balance.

You can use many digital payment methods to make purchases, including with a smartphone or wearable device.

Choose to switch on or off the ability to make contactless payments, ATM cash advances, or online and overseas transactions on your card. You can easily do this in the NAB app or via NAB Internet Banking.

If you’ve set up NAB Alerts for payment reminders or balance updates, they will continue on your new NAB Rewards Signature Card. Your additional cardholder can set up NAB Alerts in NAB Internet Banking under Profile & Settings.

If you’d prefer to use your NAB Rewards Points for a range of other rewards from the NAB Rewards Store, you can opt out of the automatic transfer once your new card is issued. To opt out, visit the NAB Rewards Store or call us on 13 22 65 – we’re available Monday to Friday, 8:00am to 8:00pm (AEST/AEDT).