Before jumping on the plane, it’s best to make sure your accounts and cards are set up for your overseas trip. Let’s look at what this involves, and the simple ways you can go about preparing.
Let us know when you're heading off
When you’re wrapped up in the excitement of going overseas, telling us about your plans can be easy to forget. But it’s one of the most important things to tick off your overseas checklist – to make sure your cards stay active while you’re away.
And don’t forget to update your personal details online before you go.
Travel smart with the NAB app
When you’re travelling overseas, you can stay in control and track your spending with the NAB app.
Check out our range of handy travel tools in the NAB app including a foreign exchange calculator that will make your overseas trip a little bit smoother. Setting up this feature is quick and easy.
If you haven’t already, download or update to the latest NAB app today, it's quick and easy.
Using NAB Internet Banking
Another great way to keep track of your accounts and manage your cards when you’re away from home is through NAB Internet Banking.
If you’re not already set up, now is a good time to register, opens in new window. If you've already registered, here are a few things you might want to do in internet banking before taking off.
Safe internet banking
To keep your online accounts safe, try not use public computers to access NAB Internet Banking. If you do have to use a public computer for your banking, make sure you:
- check the computer has current anti-virus and firewall protection, as Trojan viruses or spyware can steal passwords and account numbers
- log out completely when you finish.
Set up direct debits for recurring bills
When you’re travelling, thinking about bills can be a bit of a downer. But if you have regular bills – including credit card repayments – that you usually pay manually, consider setting up direct debits.
This way, they’ll be automatically debited from your account – taking the stress out of remembering to pay them.
Simply log in to NAB Internet Banking to set this up.
Want to see and pay any bills that come in while you’re away? Register for BPAY View™ and then use NAB Internet Banking to view your bill online. For more information on how it works check out our BPAY View™ page.
Daily transfer limits
Unless you’ve changed it, your internet banking is currently set up to limit the amounts you can transfer each day to:
- $5000 a day if you can receive an SMS and confirm the transaction.
- $2500 if you can’t receive an SMS to confirm the transaction.
If these limits don’t meet your needs, just login and change them.
With SMS Security, you'll get extra security protection and additional features when you use the NAB app or NAB Internet Banking. These include:
- updating your personal details
- activating your NAB Visa Debit card
- setting and resetting your NAB Visa Debit card’s PIN
- resetting your password
- authorising new billers and payees
- confirming large transfers if you’ve increased your limit
- confirming international payments.
If you’re travelling outside of Australia, you'll still receive SMS messages from us if your Australian mobile network provider allows it. You’ll just need to double check with them to see if you’ll be able to receive SMS messages overseas and what charges may apply.
Can’t access NAB Internet Banking overseas?
Monday to Friday, 7:00am to 9:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Checking your cards
If you’re going on holiday with a credit card, debit card, or a NAB Traveller Card, you want to be sure they will work.
Using your card overseas
If you'd like to use your card overseas, check each card is enabled for overseas use. Here's how using the NAB app.
- Log in to the NAB app.
- Go to the Menu (or More on iOS).
- Tap My cards.
- Select the card you'd like to use overseas.
- Tap Usage controls.
- Check Allow overseas card use is enabled. You can disable this at any time.
Check the expiry date on your cards - if they're going to expire while you’re away, call us to organise a replacement before you go.
It’s important to know your PIN when travelling overseas. In many countries you'll need a PIN instead of a signature to authorise transactions on your credit card.
If you can't remember your PIN, please call us on 13 22 65 or visit any NAB branch before you go so we can get your PIN reissued. You also have the option of setting a new PIN online for your NAB debit or credit card.
Reload your NAB Traveller Card
Do you have a NAB Traveller Card from a previous trip? Rather than getting a new one, you can reload your current card:
Report lost or stolen cards immediately
It happens. When you’re travelling overseas, it’s often easier to lose your card or have it stolen. And if it happens to you, it's okay, we can help. Find out what to do and who to call when you lose your card.
NAB credit cards and debit cards
NAB Traveller Card
You can block your card by calling us 24/7 on 1800 098 231 within Australia. If you're overseas, we have a country-specific list of emergency numbers (PDF, 147KB).
Download the NAB app before you travel to make it easier to manage your banking overseas.
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Visit a NAB branch
Visit your nearest NAB branch to speak to us in person.
Let us help you with your personal banking needs.
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The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial and taxation advice before acting on any information in this article.