A NEW WAY TO TALK TO NAB

The “Talk to NAB” Action is available on Google Home, Android smartphones running Android 5.0 or higher, other Android devices as set out here and iOS devices running iOS 10.0 or higher that have the Google Assistant app.

You can start interacting with the NAB Action by saying "Hey Google, talk to NAB". This service is currently available only in Australia.

The Google Assistant is a voice service; as such other people in your house may hear your questions or the responses to your questions. To keep your accounts safe, you must create a four digit code which you’ll use when accessing the NAB Action for the Google Assistant.

As it’s said aloud and is visually displayed on certain devices (such as your smartphone), it’s important this code is different from your credit and debit card PINs, your telephone banking and internet banking PINs and your NAB app passcode.

If you don’t use the NAB Action for more than 90 days, your NAB profile will be automatically unlinked from the Google Assistant and you’ll need to re-register.

Most of the accounts you can access on the NAB app can also be accessed through Talk to NAB on the Google Assistant – transaction and savings accounts, home and personal loans and credit cards.

Other accounts such as term deposits, portfolio facilities and traveller cards are not currently accessible.

If you have a hidden account in NAB Internet Banking or in the NAB app, it will not be accessible through the Google Assistant.

We are working hard to bring you features in the future. You can continue to make payments and transfer money from your NAB app.

You can disable the NAB Action via the NAB app, by logging into the NAB app then from the menu bar select the More option, go to Settings, then Apps and websites, select The NAB Action on the Google Assistant and then tap Remove access. To re-enable, you can ask Google Assistant ‘Hey Google, what’s my account balance?’, which will take you through the registration flow.

To change your code, disable the NAB Action and then re-enable it by asking ‘Hey Google, what’s my account balance?’ Once you ask this, the Google Assistant will ask you to register again and set up a new code.

Any questions you ask or anything you say to the Google Assistant and anything the Google Assistant says back to you may be stored by Google.

Google provides information about this on this page.

We’ve designed “Talk to NAB” to ensure no sensitive data is exchanged between you and the Google Assistant, such as your NAB ID, password, date of birth, bank account numbers, etc.

Information about how we handle your personal information is included in our Privacy Policy.

For any problems with your use of the Google Home device, refer to Google Home help.

For any problems with the Google Assistant on your smartphone or other device refer to the Google Assistant help.

Just say 'Bye' or 'Exit' and you'll exit the 'Talk to NAB' service.