Use the NAB app

If the other person on your joint account makes a change, an SMS will be sent to notify you that a change is waiting to be approved. You’ll need the latest version of the NAB app and a personal login to approve the change. You’ll then need to approve changes within 48 hours of the request. If you don’t, the request will expire. 

These steps will show you how to view and accept (or cancel) the changes.

iOS

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap the home loan account you wish to approve joint home loan changes for.

  • 3

    Step 3

    Tap Make changes to your loan.

  • 4

    Step 4

    Tap View pending change to see your outstanding request.

  • 5

    Step 5

    Read the Important Information.

  • 6

    Step 6

    Scroll down and tap Continue.

  • 7

    Step 7

    Read the important information. Scroll down and select the check boxes and tap Agree and submit to consent.

  • Complete

    Once you agree, the changes will be processed. To finish, tap Ok, got it.

Android

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap the home loan account you wish to approve joint home loan changes for.

  • 3

    Step 3

    Tap Make changes to your loan.

  • 4

    Step 4

    Tap View pending change to see your outstanding request.

  • 5

    Step 5

    Read the Important Information.

  • 6

    Step 6

    Scroll down and tap Continue.

  • 7

    Step 7

    Read the important information. Scroll down and select the check boxes and tap Agree and submit to consent.

  • Complete

    Once you agree, the changes will be processed. To finish, tap Ok, got it.

Other recommended guides

Use our simple online banking guides to help you do your day-to-day banking anytime, anywhere.

More help and support

Use our helpful guides, FAQs and support services to help manage all of your banking more easily.

NAB Internet Banking and NAB app

These products are issued by National Australia Bank Limited.

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android OS  7.0 and above, and iOS 11.0 or later. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.