Choose a device

Select a guide for your device and follow the simple steps to change your card’s PIN.

iOS

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap My cards in the bottom menu.

  • 3

    Step 3

    Tap the card you want to change the PIN for.

  • 4

    Step 4

    Tap Change your PIN.

  • 5

    Step 5

    Enter your new four-digit PIN.

  • 6

    Step 6

    Re-enter your new PIN to confirm.

  • 7

    Step 7

    A verification code will be sent via SMS to your registered number.

  • 8

    Step 8

    Enter the security code, then tap Continue.

  • Complete

    Your PIN has now been changed.

Android

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap the menu icon in the top left.

  • 3

    Step 3

    Tap My cards in the menu list.

  • 4

    Step 4

    Tap the card you want to change the PIN for.

  • 5

    Step 5

    Tap Change your PIN.

  • 6

    Step 6

    Enter your new four-digit PIN.

  • 7

    Step 7

    Re-enter your new PIN to confirm.

  • 8

    Step 8

    A verification code will be sent via SMS to your registered number.

  • 9

    Step 9

    Enter the security code, then tap Continue.

  • Complete

    Your PIN has now been changed.

Desktop

  • 1

    Step 1

    Enter your 8 to 10-digit NAB ID and password. Select Login.

  • 2

    Step 2

    Select Cards from the top menu.

  • 3

    Step 3

    Select the card you’d like to change the PIN for.

  • 4

    Step 4

    Select Change your PIN.

  • 5

    Step 5

    Enter your new four-digit PIN. Re-enter your new PIN to confirm. Select Continue.

  • 6

    Step 6

    We’ll send an SMS security code to your registered number. Enter the code, and select Change PIN.

  • Complete

    Your PIN has been changed. 

Other recommended guides

Use our simple online banking guides to help you do your day-to-day banking anytime, anywhere.

More help and support

Use our helpful guides, FAQs and support services to help manage all of your banking more easily.

NAB Internet Banking and NAB app

These products are issued by National Australia Bank Limited.

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.