Prevent fraud on your account

Follow these quick and easy steps to prevent fraud in the event you lose your card or it's stolen.

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap the menu icon in the top left.

  • 3

    Step 3

    Tap My cards in the menu list.

  • 4

    Step 4

    Tap the card you want to replace.

  • 5

    Step 5

    Tap Replace your card.

  • 6

    Step 6

    Tap Block and replace card to permanently block your card.

  • 7

    Step 7

    Read the message that pops up, then tap Confirm.

  • 8

    Step 8

    Check your delivery address, then tap Confirm.

  • Complete

    Your replacement card will arrive in 3-5 business days. Tap Ok to close.

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Important information

NAB app

This product is issued by National Australia Bank Limited. NAB recommends you consider the internet banking terms and conditions document before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android OS  7.0 and above, and iOS 11.0 or later. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.