Quick and easy steps

Reset your password in minutes, no waiting in a phone queue. Follow this simple guide to get started.

  • 1

    Step 1

    Go to nab.com.au and select ‘Internet Banking’ from the drop-down menu.

  • 2

    Step 2

    Click Forgotten Your Password? on the login screen.

  • 3

    Step 3

    Click Reset Your Password.

  • 4

    Step 4

    Review the information required to reset your password, enter your NAB ID and click Next.

  • 5

    Step 5

    You should receive an SMS with a security code. If you did not receive the code, click Resend. Type the security code into the field.

  • 6

    Step 6

    Enter a new password in the Create password field, and again in Re-enter password field. Click Submit.

  • Complete

    Your password has now been reset. Click To Account Summary.

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Important information

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product. This product is issued by National Australia Bank Limited. The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply.