Quick and easy steps

Reset your password in minutes, no waiting in a phone queue. Follow this simple guide to get started.

  • 1

    Step 1

    Go to nab.com.au and select ‘Internet Banking’ from the drop-down menu.

  • 2

    Step 2

    Select Forgot your NAB ID or password? on the login screen.

  • 3

    Step 3

    Select Reset Your Password.

  • 4

    Step 4

    Review the information required to reset your password, enter your NAB ID and select Next.

  • 5

    Step 5

    Enter your security code. This should have been text to you. Alternatively, you can use your Telephone Banking password, or a Temporary Password provided by a NAB banker.

  • 6

    Step 6

    Enter a new password in the Create password field, and again in Re-enter password field. Select Submit.

  • Complete

    Your password has now been reset. To access your Internet Banking, select To Account Summary.

Important information

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product. This product is issued by National Australia Bank Limited. The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply.