How the online application process works
Learn what information you need to have ready before you apply for an unsecured personal loan online, and what happens after you submit your application.
If you can’t apply online, you can visit a branch or call us on 13 22 65 and have our loan experts assist you.
Before you apply
Check how much you can afford to borrow
Use our unsecured personal loan borrowing power calculator to work out how much you can afford to borrow, and what your repayments will be based on your income and lifestyle.
It’s important to us that you’re able to comfortably make repayments. We look at your creditworthiness and take steps to ensure you’re not given a product that isn’t right for you, and an amount you can’t afford to repay.
You can check what your repayments might be with our unsecured personal loan repayment calculator or check out our tips for managing your creditworthiness before you apply.
Check you’re eligible
Make sure you meet our eligibility requirements. You should be:
The following Visa categories aren’t acceptable:
Have these items ready
Check that you have the following things with you when you do your application:
I already bank with NAB
If you’re an existing customer:
I don’t bank with NAB yet
If you’re a new customer, you’ll need to provide at least one form of ID in the online application form:
If you prefer to visit a NAB branch to verify your identify, you will need to provide some additional documents.
After you apply
Assessing your application
Once you’ve completed your online application, you’ll receive an onscreen message, along with an SMS and email, with your final decision and next steps. If you can’t find the email, make sure you check your spam folder.
Verifying your information
If you’re conditionally approved, we’ll need to verify the information in your application.
- If your salary goes into a NAB account, we’ll try to do this immediately and, if successful, you may receive your unconditional loan offer within minutes.
- If we can’t verify your information automatically, we’ll send you an email requesting some extra documents from you. Simply reply to the email with the requested documents attached and a dedicated case manager will be assigned to review your application.
You don’t need to call us. If we need more information, we’ll reach out to you directly.
If your loan isn’t approved, you’ll be notified by SMS and email.
Learn more about how we verify your income.
Things to know about your dedicated case manager
- It may take 1-2 business days for a case manager to be assigned to you. But don’t worry – your application is progressing, and we’ll reach out if we need anything.
- You’ll receive an SMS, once your case manager has been assigned, containing their contact details.
- If your case manager needs to talk to you and they can’t reach you, they’ll leave a voicemail with their contact details. You’ll also receive an email that outlines the information they need to complete your application.
- If you need to speak with us and are unable to contact your case manager, it’s important that you leave a voicemail and clearly state your name and contact details. Your case manager will call you back on the same day.
Please note, if you can’t see your application in your internet banking, this just means your case manager is working on your application.
Receiving your unconditional approval
Once we’ve successfully verified your information, you’ll receive an SMS and email advising that your application has been fully approved. From here, you’ll need to accept your loan contract via the link provided in your email. View our guide to accepting your personal loan documents.
Once you’ve accepted your loan documents, the loan will be added to your internet banking profile and your loan funds will be deposited into your nominated account, usually within 1 business day for NAB accounts, but allow up to 3 business days for funds to arrive in your account.
You can also set up a direct debit to easily manage your new personal loan repayments online.
Want to get started?
Explore our personal loans to help you compare options.
Help and support
We have guides and other resources to help you apply for a new personal loan or manage your existing one.
Terms and Conditions
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Consider the NAB Internet Banking Terms and Conditions which apply when using NAB Internet Banking.