What you can do online

Using NAB Internet Banking and the NAB app is a secure and convenient way to stay on top of your personal loan.

This is what you can do using online banking:

  • View your personal loan balance.
  • View your personal loan transaction and repayment history.
  • View interest paid for the financial year.
  • View your next repayment amount and due date.
  • View and access available redraw.
  • Transfer money into your loan account.

Learn more about online banking.

Keep your details up-to-date

It’s easy to keep your personal details up-to-date online using the NAB app or NAB Internet Banking. Change your mailing address, email and phone details quickly and easily.

NAB Smart Statements

We’ll send you a NAB Smart Statement every six months.

You can access your NAB Smart Statements online and access up to 7 years of your loan statements.

How much loan interest have I paid?

  1. Log into NAB Internet Banking with your NAB Identification Number (NIN) and Internet Banking password.
  2. Open the Account and select Account statements.
  3. Choose your personal loan account.

Repaying your loan

Save time and avoid late fees by setting up regular repayments, using a direct debit from your account. You can also make payments using telephone banking, or in person at your nearest NAB branch.

How much should I pay?

Your minimum payment is set out when you start your loan. This amount is made up of the principal (the amount you've borrowed), plus the interest and any fees.

For fixed rate loans, the repayment amount doesn't change.

If you have a variable rate loan, we may review your repayments annually. After a review, we may change your repayment amounts. If we do this, we will advise you in writing.

Can I make additional loan repayments

You can make additional repayments at no extra costs by increasing your regular repayments, or making a lump sum payment. Additional payments help pay off your loan sooner and reduce the amount of interest you need to pay.

Changing your repayments

You can change your loan repayments by calling us.

Within Australia:

  • Call 13 22 65 from 8am to7pm Monday to Friday, or 9am to 6pm on weekends (AEST/AEDT).

Outside of Australia:

If we need to adjust your repayments

If you've missed a repayment or interest rates go up, we may need to adjust your repayment amount to ensure that you can repay your loan within your contracted term.

If we need to change the amount you repay us, we'll notify you first. Our Personal Loan Terms and Conditions explains this more.

Paying off your loan early

Paying off your loan early is something you should be proud of and if you can do that, we won't surprise you with any additional exit fees.

Before you pay off your loan

You need to call us first to get your final closing balance, pay out figure. This figure will include any outstanding fees and interest you may owe.

Within Australia

  • Call 13 22 65 from 8am to 7pm Monday to Friday, or 9am to 6pm on weekends (AEST/AEDT).

Outside of Australia

How to pay out your loan

Once you've got your closing balance, you can pay out your loan using NAB Internet Banking, telephone banking or in person at your nearest NAB branch.

It’s important to make sure your final loan repayment is for the exact amount we tell you and that you pay it on the same day that we give you the figure.

If there's a credit on your account, we'll transfer the amount to your NAB transaction account.

Redrawing from your personal loan

If you have a variable personal loan and you're ahead on your payment schedule, you can redraw money from your loan account and transfer it into your transaction account. You can make a redraw via NAB Internet Banking, telephone banking or in person at your nearest NAB branch.

You can only redraw up to the maximum amount available on your loan. The minimum redraw is $1.

Have a joint account? You'll need to provide us with a redraw authority (PDF, 240 KB) signed by both account holders.

Not keeping up with your loan repayments?

If you're experiencing financial difficulties, or you're struggling to make your loan repayments, you need to let us know.

Call NAB Care on 1800 701 599, 8am to 8pm, Monday to Friday, or 9am to 1pm on Saturday (AEST/AEDT).

How we can help during financial hardship.

Repayment holidays

A NAB Personal Loan does not offer a repayment holiday.

Additional support

Personal loan insurance

We no longer sell Personal Loan Insurance, however, if you have an existing policy, you can still access its benefits. To find out more about your policy call MLC (the providers of your cover) on 13 22 95 from 8am - 6pm, Monday to Friday.

Help and support

Use our helpful guides, FAQs and support services to help manage your banking more easily.

View our help and support hub.

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