We’re here to help with increased support during COVID-19

Managing your loan online

NAB Internet Banking is a great way to stay on top of your loan.

Here you'll be able to see:

  • your NAB Personal loan balance
  • the transaction history of your loan (including repayments you've made)
  • the interest you've paid for the financial year
  • your next repayment amount and when it's due
  • any available redraw.

You can also do all of the above and transfer money into your loan account using the NAB App.

Keep your details up-to-date

It’s easy to keep your personal details up-to-date online using the NAB app or NAB Internet Banking. Change your mailing address, email and phone details quickly and easily.

Repaying your loan

Save time and avoid late fees by setting up regular repayments, using a direct debit from your account. You can also make payments using telephone banking, or in person at your nearest NAB branch.

How much should I pay?

Your minimum payment is set out when you start your loan. This amount is made up of the principal (the amount you've borrowed), plus the interest and any fees.

You can also make additional repayments at no extra costs. You can do this by increasing your regular repayments, or with one-off lump sums. Additional payments help pay off your loan sooner and reduce the amount of interest you need to pay.

Changing your repayments

If you need to change your loan repayment amount or the frequency of your repayments, get in touch.

Note: if you've missed a payment or interest rates go up, we may need to adjust your repayment amount to ensure that your loan gets repaid within the contracted term. If we need to make a change, we'll notify you before doing so. For more details, see our Personal Loan Terms and Conditions.

Paying off your loan early

Paying off your loan early is something you should be proud of and so if you decide to do just that, we won't surprise you with any additional exit fees.

Before you pay off your loan, you'll need to contact us to get your closing balance (the exact amount you need to pay to close your loan). The closing balance outlines any outstanding fees and interest that you may owe. If you've taken out NAB Personal Loan Cover, then the balance will also cover any refunds you're owed.

Once you've got the closing balance, you can pay out your loan using NAB Internet Banking, telephone banking or in person at your nearest NAB branch.

To be certain that your loan gets closed, make sure your final payment is for the exact amount quoted and that you pay it on the same day that we give you the figure. If there's a credit on your account, then we'll transfer the amount to your NAB transaction account.

Redrawing from your personal loan

If you have a variable personal loan and you're ahead on your payment schedule, you can redraw money from your loan account and transfer it into your transaction account. You can make a redraw via NAB Internet Banking, telephone banking or in person at your nearest NAB branch.

You can only redraw up to the maximum amount available on your loan. The minimum redraw is $1.

Have a joint account? You'll need to provide us with a redraw authority (PDF, 240 KB) signed by both account holders.

Additional support

Personal loan insurance

We no longer sell Personal Loan Insurance, however, if you have an existing policy, you can still access its benefits. To find out more about your policy call MLC (the providers of your cover) on 13 22 95 from 8am - 6pm, Monday to Friday.

Trouble making repayments

If you're experiencing financial difficulties, or you're struggling to make your loan repayments, you need to let us know by calling NAB Care on 1800 701 599 8am - 8pm, Monday to Friday, or 9am - 1pm on Saturday (AEST/AEDT). Learn more about how we can help during financial hardship.

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