Get your closing balance payout figure

  • You need your final closing balance known as a payout figure.
  • It includes any outstanding fees and interest you may owe.
  • Your payout figure is only valid for the day it is requested.

How to contact us for a payout figure

  1. Log into either NAB Internet Banking or the NAB app.

  2. Tap on the message icon.

  3. Type ‘speak to a person’ in the conversation window. Or, call us on 13 22 65 from  Monday to Friday, 8:00am to 7:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT). If you’re outside of Australia, call +61 3 8641 9083.

Pay your closing balance online

  1. Use NAB Internet Banking or the NAB app to make a funds transfer for the exact amount given to you as your final payout closing balance. Your payout figure is only valid for the day it is requested.  
  2. If you’re transferring money from another financial institution, the transfer may not be completed the same day and this will impact your closure request.
  3. If there's a credit on your account, we'll transfer the amount to your NAB transaction account.
  4. If we’re unable to transfer the credit to a suitable account, we’ll contact you for instructions so please make sure your contact details are up to date.
  5. Remember to cancel any direct debits or regular payments set up to pay your personal loan account as the payments do not stop automatically.

Don’t have the NAB app?

Download the app today for a more convenient banking experience.

Terms and Conditions

Consider the NAB Internet Banking terms and conditions which apply when using NAB Internet Banking and the NAB app, before making any decisions regarding these services. The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Services issued by NAB.