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Key results

513,000+

People assisted with small loans in partnership with Good Shepherd Microfinance since 2005.

$44.6m

Contributed in our communities in 2017.

$13.4bn

In financing activities to address climate change and support the transition to low-carbon economy in 20171

Why is this important?

Our approach to Corporate Responsibility is to make a positive and sustainable impact in the lives of our customers, our people, shareholders, communities and environment. This is critical to helping us achieve our vision of becoming Australia and New Zealand’s most respected bank.

Corporate Responsibility contributes to stronger relationships with our customers, our people and the broader community. It also reduces risks to our business, protects and enhances our reputation and drives efficiency gains by better use of resources.

To realise our vision and to make sure we remain strong and sustainable, we know how important it is to act responsibly and inclusively, and lead the way in social innovation. This means evolving the way that we create social impact, building on strong foundations in philanthropy and corporate responsibility to leverage our core assets and expertise in creating shared value.

By using our skills, resources and expertise as a bank with more than 33,000 employees, we are backing our people, our cusotmers and the communities in which we operate to generate positive societal change and move Australia forward.

What do we do?

We’re focused on taking action on the issues that matter, and those we can have the greatest impact on. We’re sticking to what we’re good at – aligning our Corporate Responsibility strategy to how we go about our core business. We aim to keep our customers at the centre of everything we do, and use our strengths as a bank, a major employer and an active member of the community to make a difference in the following areas:

Financial inclusion and resilience

Help people access fair and affordable financial services. Our goal is to assist Australians and New Zealanders in building financial resilience to recover from financial shocks.

Social cohesion

Working with our partners to address big societal issues to help build stronger, more connected communities. This includes gender equality, domestic and family violence, supporting Indigenous success and exploring our role in affordable housing.

Environmental wellbeing

Address climate change risks and the opportunities arising from the transition to a low-carbon economy; minimise our environmental footprint by adopting a sustainable approach to managing our business - and help our customers do the same.

How we do it

Our values guide the way we behave and the decisions we make. We set ourselves apart by acting responsibly, inclusively and driving social innovation.

We are bold in the way in which we approach corporate responsibility and differentiate ourselves by:

  • Helping our customers discover we are about more than money
  • Building a better business by identifying issues and opportunities and responding with new insights and ideas
  • Driving social innovation
  • Building financial resilience
  • Connecting and enabling our people

We embed Corporate Responsibility management and reporting into governance structures and internal communications to ensure Corporate Responsibility is understood by all our people, including the Board and Executive Leadership Team.

Our Corporate Responsibility Policy outlines the minimum requirements relating to overall management of Corporate Responsibility related performance and stakeholder engagement across our business.

Oversight of Corporate Responsiblity rests with the NAB Board, who are provided with updates at least bi-annually on Corporate Responsibility and environmental, social and governance risks, and other related matters.

We actively engage with a wide range of external stakeholders to get their input and feedback to help inform our decisions. A refreshed external community advisory body is planned to be implmented in 2018, building on NAB's previous Advisory Council on Corporate Responsibility.

Important information:

1. A document outlining our approach to measuring our progress against our $55bn is available on our website Prepared in accordance with NAB’s methodology (based upon the 1993 ANZSIC standard). Excludes exposure to counterparties predominantly involved in transmission and distribution. Vertically integrated retailers have been included and categorised as renewable where a large majority of their generation activities are sourced from renewable energy.

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Stakeholder engagement

Maintaining an open and constructive dialogue with stakeholders is essential for business. It's how we understand community expectations, identify issues and discover opportunities to improve.

Performance and reporting

Our Annual Reporting suite provides an overview of our corporate responsibility strategy and performance.

Memberships and recognitions

We participate in industry initiatives to advance and recognise responsible business.