Nyari joined NAB from the African Australian Inclusion Program and has never looked back.
Name: Jess Costello
Your role: Branch Manager – 700 Bourke Street, Docklands
Region: Docklands, Victoria
What’s your story?
I was born and grew up in the beautiful border town of Echuca, located on the Murray River in Victoria, where I completed all of my schooling and graduated with my VCE at Echuca High School.
I would say that my Dad has influenced the person that I am today, with a strong work ethic and a desire to achieve above and beyond expectation, reflected by the service and support I provide to my team and customers. My journey at NAB started with a friend introducing me to the Regional Executive when I moved to Toowoomba in QLD where I worked for 7 years before making the move back to Melbourne.
How have you made a difference?
The best experience I have had assisting a customer at NAB was when a customer provided us with a Contract of Sale and completed mortgage documents on a Thursday morning, and we were able to provide formal approval by lunchtime the following day. This customer came back into the branch, jumping up and down, excited that she was able to bring her settlement forward to the following week!
What are you passionate about?
I absolutely love to go home to Echuca on weekends to spend time with my family and friends. It gives me the opportunity to reconnect after moving away for 7 years and to indulge in some great home cooked meals by my dad.