Meet Jess

Name: Jess Costello

Your role: Regional Operations Manager

Region: Docklands, Victoria

What’s your story?

I was born and grew up in the beautiful border town of Echuca, located on the Murray River in Victoria, where I completed all of my schooling and graduated with my VCE at Echuca High School.

I would say that my Dad has influenced the person that I am today, with a strong work ethic and a desire to achieve above and beyond expectation, reflected by the service and support I provide to my team and customers. My journey at NAB started with a friend introducing me to the Regional Executive when I moved to Toowoomba in QLD where I worked for seven years before making the move back to Melbourne.

How have you made a difference?

The best experience I have had assisting a customer at NAB was when a customer provided us with a Contract of Sale and completed mortgage documents on a Thursday morning, and we were able to provide formal approval by lunchtime the following day. This customer came back into the branch, jumping up and down, excited that she was able to bring her settlement forward to the following week!

What are you passionate about?

I absolutely love to go home to Echuca on weekends to spend time with my family and friends. It gives me the opportunity to reconnect after moving away for seven years and to indulge in some great home cooked meals by my dad.

Meet Nyari

Nyari joined NAB from the African Australian Inclusion Program and has never looked back.

Meet Jessica

Her Nonna was one of the first Italian migrants to Mildura back in 1921.

Meet James

He turned a concrete moonscape into a blooming native garden

Meet Suse

Who with support of family and workmates was able to keep going.

Let's talk

What's your story?

If you work at NAB, we'd love to hear it.