He proposed to his wife underwater.
Name: Kenny Lay
Your role: Banking Advisor
Region: Caroline Springs, Victoria
What’s your story?
I have worked in customer facing roles throughout my career and was lucky enough to start at NAB six years ago. My positive mindset has enabled me to easily connect with customers and tailor their banking to suit their needs.
How have you made a difference?
In my early days as a banker, I assisted a young couple with the construction of their first home.
The customers were having trouble with other banks and I’m proud that we were able to assist them at NAB. Once the matter was resolved, the customers kindly wrote me a letter and explained how I had helped them to make their dreams come true. The letter showed me how the work I do helps customers through some of the most important stages of their lives. This is one of the many reasons I am still a banker today, it gives me great satisfaction when I have provided a great customer experience.
What are you passionate about?
I spend my spare time with my wife Stacey and family. As the eldest of six kids I like to visit my younger siblings often and mess around with them. My two golden Labradors need a lot of love, but it is well worth it. They have amazing personalities and are always a laugh.