A natural problem solver, Maddy applies her passion to designing solutions for NAB employees.
Name: Michael Center
Your role: Lead, Implementation and Contact Centre Platforms
Region: Docklands, Victoria
What’s your story?
Typically the first thing people notice about me is my American accent. My father was a Diplomat so I lived in a few different countries before my family moved to Washington DC. After college, I moved to New Zealand for a short time and then to Australia.
How have you made a difference?
One memory that reminds me of our purpose at NAB happened when I first joined the Direct Implementation team. We changed a process to improve how we manage credit card limit increases. On a Friday night we identified a customer who had been approved for an increase was still waiting. We stayed behind to try to find a way to fix this. I never forgot the dedication my team showed that night.
What are you passionate about?
I’m passionate about sustainable community development. I recently came back from the Kimberley region as a participant in NAB’s Jawun program. The program enables NAB employees to volunteer in organisations based in the Kimberley and help them to build capability. Taking on a challenge and delivering positive outcomes for everyone is what I’m all about!