A few recent highlights


Australians assisted with small loans in partnership with Good Shepherd in 2020.


Approved microfinance loans since 2005.


Customers assisted through financial hardship in 2020.

Small loans

We believe it’s important for all Australians to have financial opportunities. That’s why we offer loans and other financial help to people excluded from mainstream finance.

Hardship assistance

Read about how NAB Assist supports our customers.

Natural disaster and crisis support

We provide support for customers and communities impacted by natural disasters and crises, to help them get back on their feet.

Domestic and family violence

Supporting our customers and people to help them stay safe, recognise the warning signs and access help in times of crisis.

Free events and work spaces

We're helping business and not-for-profit customers with events, work and meeting spaces, and learning opportunities.

Supporting customers experiencing vulnerability

Read about our initiatives aiming to improve support for customers facing vulnerability.


Find out what we’re doing to become a more accessible and inclusive organisation.

Sustainability Report 2020

A detailed look into our performance over the past financial year.

Read the report (PDF, 2MB) View the numbers (XLSX, 1 MB)