We provide support for customers and communities impacted by natural disasters and crises, to help them get back on their feet.
If you’ve been affected by the recent NSW bushfires, the NAB Assist financial relief specialists will be available at NAB’s Batemans Bay and Bega Branches on Tuesday 28th January through to Friday 31st January, to assist customers impacted. NAB can support customers to manage their existing bank facilities, temporarily suspend loan repayments, or even waive fees and charges. To find out more or book an appointment, call 1300 683 106 [one three hundred, six eight three, one zero six], or visit the NAB Bateman’s bay or Bega Branches. NAB, here to help.
Customers affected by nation wide bushfires
On 7 January 2020, NAB announced a $5 million Disaster Relief Fund to help people affected by bushfires across Australia. This is an extension of the $1 million contribution announced on 3 January 2020. $2,000 emergency grants are available for customers who have lost their homes or suffered significant damage to their business. Please see below media release for eligibility criteria and how to access. For more information, please read the Media Release (January 2020)
On 3 January 2020, NAB announced a $1 million Disaster Relief Fund to help people affected by bushfires across Australia. For more information, please read the Media Release (January 2020).
Customers affected by bushfires in East Gippsland, VIC
On 30 December 2019, NAB announced a number of branches will be closed in Victoria due to the catastrophic fire danger rating. A list of closed branches is available here.
Customers affected by bushfires in SA
On 30 December 2019, NAB announced a number of branches will be closed in South Australia due to the catastrophic fire danger rating. A list of closed branches is available here.
For more information, please read the Media Release (December 2019).
On 27 December 2019, NAB confirmed a $100,000 community disaster relief donation package. NAB’s team in South Australia will donate $50,000 to local charities supporting relief and recovery efforts in the region. In addition, $50,000 will be donated to Australian Red Cross for its ongoing emergency work, and Australians will be able to make a donation at any NAB branch across Australia or by logging into NAB Internet banking (select: Funds Transfer » Donation » Charity » Australian Red Cross).
Customers affected by bushfires in NSW & QLD
On 15 November 2019, NAB confirmed a $150,000 Community Disaster Relief Package. The package is made up of $50,000 that will be made available to NAB bankers in the communities impacted to provide to local charities as recovery continues in the months ahead. A further $50,000 donation will be made to Australian Red Cross for its ongoing emergency work. In addition to this donation, the bank will match up to $50,000 of customer and employee donations to the Australian Red Cross through branches and online banking. Donations can be made at any NAB branch across Australia or by logging into NAB Internet Banking (select: Funds Transfer » Donation » Charity » Australian Red Cross).
Customers affected by Tropical Cyclone Veronica in Northern Western Australia
For more information please read the Media Release (March 2019).
Customers affected by fires in South East Victoria
For more information please read the Media Release (March 2019).
Customers affected by fires in Inverell and Tenterfield Council areas in NSW
For more information please read the Media Release (February 2019).
Customers affected by storms and flooding in North Queensland and bushfires in Tasmania
On 12 February 2019, NAB also confirmed a $100,000 donation to the Australian Red Cross in its emergency work for Australian communities affected by floods in Queensland, and fires in Tasmania and Victoria, as well as a public fundraising appeal. Donations can be made at any NAB branch across Australia or by logging into NAB Internet Banking (select: Funds Transfer » Donation » Charity » Australian Red Cross). For more information please read the Media Release here.
On 18 March 2019, NAB further committed to providing additional support measures for Queensland flood relief. For more information please read the Media Release here.
Why is this important?
Some of our customers live in areas which are highly exposed to the impacts of extreme weather events, flood and drought and other natural disasters such as earthquakes and bushfires.
We believe in supporting our customers and communities, both in the immediate aftermath of a natural disaster and on the road to recovery. We provide support and relieve financial stress when natural disaster strikes and we help communities with grants, fundraising appeals and volunteering.
What do we do?
We know that picking up the pieces is never easy. And natural disasters and crises can leave you with unexpected financial stress.
- Customers who need help with their finances can visit their nearest open NAB branch, contact their banker directly or call NAB Assist on 1800 701 599 (8am-8pm Mon-Fri, or 9am-1pm on Saturdays AEST/AEDT).
- Small business that need help, call 1300 961 577.
- For emergency claims, or general insurance, call 1300 555 013.
- For Property and motor vehicle insurance assistance, call 132 652.
- NAB EFTPOS and HICAPS merchants that need help can call the Merchant Support Helpdesk on 1300 369 852 (between 7am-7pm AEST).
- Find out more about our approach to hardship assistance.
Customer Care Kit for extra assistance
As well as talking to our team, there are free services out there to give you some extra assistance. Take a look at our Customer Care Kit for links to helpful resources and organisations.
Need to make an emergency claim?
Have you got home and contents or car insurance through us? You can call the Emergency Claims Assistance line anytime on 1300 555 013.
Do you have the right level of insurance?
You can’t stop natural disasters and crises from happening. But you can protect your home, investment property and contents with home insurance. Take some time to consider your current cover. To find out more, view our insurance options.
We believe it’s important for all Australians to have financial opportunities. That’s why we offer loans and other financial help to people excluded from mainstream finance.
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