Manage Direct Link Mailbox configuration - NAB
Getting started
- Log in to NAB Connect and navigate to the Services menu and select Manage Direct Link.
See How to access Manage Direct Link in NAB Connect for detailed instructions. - Ensure the IP addresses, SSH keys and PGP keys you want to use are already enabled with NAB. Only Active IP addresses and keys can be assigned to Mailboxes.
Important information
- Validation and activation timeframes apply to newly added IP addresses and keys.
- Keys must be unique. The same SSH or PGP key cannot be used in both Staging and Production.
- If an SSH or PGP key is deleted from the allowlist, it cannot be re-added.
- Each Mailbox must always have at least one IP address, one SSH key and one PGP key assigned.
Manage configuration using two views
- Manage Mailboxes: update configuration by selecting one or more Mailboxes.
- Manage Keys / IP Addresses: update Mailbox assignments from a selected IP address or key.
Manage Mailboxes, IP addresses and security keys
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- From NAB Direct Link Connection Details, choose Manage Mailboxes.
- Select the environment: Staging or Production.
- Select the Mailbox you want to review.
- Select the three-dot menu and choose View details.
- Review the current Mailbox configuration, including IP address, SSH key, PGP key, SFTP client and ERP/accounting software details.
- To update the configuration, select Edit configuration.
- Select the required PGP key, SSH key, or IP address(es) from the corresponding drop-down list.
- Update SFTP client and ERP/accounting software details if needed.
- Select Save.
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- Select Manage Mailboxes and choose Staging or Production environment.
- Select one or more Mailboxes.
- Select Edit selected Mailboxes.
- Select the required PGP key or SSH key from the corresponding drop-down list to assign them to the Mailbox.
- For IP addresses, choose Replace all current IP addresses with selected or Add selected to current IP addresses.
- Update SFTP client and ERP/accounting software details if required by selecting Edit.
- Select Save.
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- Assign your Mailbox/es with IP address (es), SSH and PGP keys.
- Complete the setup of your SFTP Client.
- Attempt a connection.
- After successful connection, select Connection test complete.
- Complete testing for all your required services.
- After all file testing is completed, select File test complete.
- NAB will review your testing and confirm all required activity has been completed.
- NAB will enable access to you Production Mailbox/es for you to assign IP address (es), SSH and PGP keys.
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- Select Manage Keys / IP Addresses and choose Staging or Production environment.
- For the required IP address, select Assign to Mailboxes from either the three-dot menu or below the table.
- Select Modify IP address usage.
- Select the Mailbox or Mailboxes to update.
- Choose to replace all current IP addresses or add selected IP addresses.
- Select Apply changes.
- Review the confirmation pop-up and confirm the update if the details are correct.
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- Select Manage Keys / IP Addresses and choose Staging or Production environment.
- For the required key, select the three-dot menu and choose Assign to Mailboxes.
- Select Modify security key usage.
- Select the Mailbox or Mailboxes to update.
- Select Apply changes.
- Review the confirmation pop-up and confirm the key updates if the details are correct.
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Important: Deleted SSH and PGP keys cannot be re-added.
- Select Manage Keys / IP Addresses and choose Staging or Production environment.
- To remove an SSH or PGP key,
a. Select the three-dot menu and choose Delete.
b. Review the warning and confirm deletion only if the key is no longer required.
c. A key cannot be deleted while assigned to a Mailbox. - To remove an IP address,
a. Select the three-dot menu and choose Delete.
b. Review the warning and confirm deletion only if it is no longer required.
c. An IP address cannot be deleted while assigned to a Mailbox.
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Important: After a new key is assigned, you cannot access files encrypted with the previous key.
- Provide the new key to NAB at least one day before the key change.
- On the day of the change, complete payment and reporting activity using the current key first.
- Assign the new key to the Mailbox or Mailboxes using the steps above.
See how to Load IP addresses and security keys for NAB Direct Link.
Still need help?
At the bottom of each page, you can access additional help articles or select to contact support.
Once selected, complete the support email template and a NAB Direct Link specialist will contact you within one business day.
Related guides
Load IP addresses and security keys for NAB Direct Link
Add SSH and PGP keys, load IP addresses and access NAB public security keys for NAB Direct Link.
How to access the Manage Direct Link service in NAB Connect
Use NAB Connect to access Manage Direct Link and manage your NAB Direct Link facility.
Contact us for NAB Direct Link enquiries
Speak to someone for help with NAB Direct Link.
Call us
Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 2:00pm (AEST/AEDT)
Within Australia: 1300 888 413
Overseas: +61 3 8641 9930
Important information
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