Taking token payments in Virtual Terminal | NAB Gateway support - NAB

Steps to take a tokenized payment in Virtual Terminal

NAB Gateway Virtual Terminal allows tokenized payments to be made using stored token details.

Here’s how to get started:

  1. Sign into the NAB Gateway portal.
  2. From the left navigation panel, select ‘Token Management’.
  3. Select ‘Customers’.
  4. Search for a customer using the filters.
  5. Select the Token ID link to take you to the Customer Details page.
  6. Select the Token ID link for the Billing Details for the customer.
  7. Select ‘Make Payment’ button.
  8. Click ‘Proceed’ on the payment pop up box.
  9. The One Time Payment screen will show with customer details pre-populated.
  10. Enter payment amount.
  11. Click ‘Submit’.

Contact us

Talk to a transactional banking specialist

Let us help with your business banking needs, Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 338 767

NAB Gateway support

For NAB Gateway transaction and general support, you can call us from Monday to Sunday, 7:00am to 7:00pm (AEST/AEDT)

Or to access technical support, call us from Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 369 852

Important information