NAB Connect Help

To save you time, we've compiled some of the most common NAB Connect questions. Check out the self-help section in the first instance to make your business banking faster

Self Help

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Need a replacement Token?

Avoid the delay and Login to NAB Connect faster with a NAB Connect Mobile token on your smart device.

Once activated, NAB Connect Mobile token users can also login and gain access to the NAB Connect Mobile App, to complete their business banking on the go.

If you’re a ‘Security Officer+’ you can request a Mobile token for any user that has their mobile number and email registered on NAB Connect. Go to Admin-> Users and Permissions, select the user then ‘Request mobile token’. This will automatically send a Mobile token activation email and SMS to the user for them to download and activate their Mobile App.

For further instructions click HERE.

To request a Physical Token, send us a message in NAB Connect under Services -> Secure messages, and provide the below information:

  • Name and User ID of the user who needs the token
  • Confirm your business postal address
  • Tell us if you want to keep using your existing token until your new one arrives

Note* Physical tokens are sent via Australia Post and may take up to five business days for you to receive them.

NAB Connect Training Session

Join in on a training session to learn more about NAB Connect.


NAB Connect Fees and Charges

Look up the standard NAB Connect fees and charges.

Fees and Charges

How to make Amendments

Learn how to make changes to your NAB Connect site.