NAB Connect Help

Get the most out of the improvements we've made to NAB Connect!

Tips & Timesavers

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What’s new in NAB Connect!

We’re making it easier to use NAB Connect to help you grow your business. We’ve made the following improvements and updates based on your feedback:

  • The Account Summary screen now has a fresh new look and great new features, such as a new mailbox and items for review panels to keep you informed.
  • A new main menu layout featuring a double column format to make it easier to find what you’re looking for.
  • Making domestic payments is about to get easier. Just select Pay anyone (Domestic) or Pay multiple (Domestic) from the main menu and follow the new onscreen prompts to submit a domestic payment.
  • You can create and provide a PayID to share instead of your BSB and Account number. Your PayID is a unique identifier linked to your transaction account and can be your email address, mobile number or ABN.
  • You’ll be able to make and receive fast payments 24/7 with funds being sent and posted in less than 60 seconds in most instances.
  • We’ve refreshed the payment register, including relocating some of the buttons you use most often so they are easier to find.

Want to learn more? Join in on a training session to learn more about NAB Connect.

Need to talk?

Send us a Secure Message after logging in or contact the NAB Connect Client Centre on 1300 888 413 or +61 (3) 86419930 from overseas (option 1) Monday to Friday between 7.30am and 8pm AEDT, and Saturday between 9am and 2pm AEDT. We’ll be happy to help.

Need a replacement Physical Token?

Send us a message from NAB Connect under Admin -> Secure messages, and provide the below information:

  • Name and User ID of the user who needs the token
  • Confirm your business postal address
  • Tell us if you want to keep using your existing token until your new one arrives

NAB Connect Training Session

Join in on a training session to learn more about NAB Connect.


NAB Connect Fees and Charges

Look up the standard NAB Connect fees and charges.

Fees and Charges

How to make Amendments

Learn how to make changes to your NAB Connect site.