NAB Connect Help

Let’s help you get the most
out of your NAB Connect!

Check out the left hand menu bar to learn more about using NAB Connect.


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What’s new in NAB Connect!

We’re making it easier to use NAB Connect to help you grow your business. We’ve made the following improvements and updates based on your feedback:

  • The Account Summary screen now has a fresh new look and great new features, such as a new mailbox and items for review panels to keep you informed.
  • A new main menu layout featuring a double column format to make it easier to find what you’re looking for.
  • Making domestic payments is about to get easier. Just select Pay anyone (Domestic) or Pay multiple (Domestic) from the main menu and follow the new onscreen prompts to submit a domestic payment.
  • We’ve refreshed the payment register, including relocating some of the buttons you use most often so they are easier to find.
  • Introducing Help Centre. Our onscreen widget that’ll give you step by step assistance when you need it. It will also let you know about new features and services in NAB Connect.


You'll see these changes soon!

These changes are being progressively made to all NAB Connect customers by the end of January 2018. We'll also send you a secure message so you'll know when the changes have been made for you.

Need a replacement Physical Token?

Send us a message from NAB Connect under Admin -> Secure messages, and provide the below information:

  • Name and User ID of the user who needs the token
  • Confirm your business postal address
  • Tell us if you want to keep using your existing token until your new one arrives

NAB Connect Training Session

Join in on a training session to learn more about NAB Connect. 


NAB Connect Fees and Charges

Look up the standard NAB Connect fees and charges.

Fees and Charges

How to make Amendments

Learn how to make changes to your NAB Connect site.