Recent changes to Credit Cards and Personal Loans

As of 24 November 2025, a range of credit card and personal loan products previously offered under other brands are now managed by MyCard.

National Australia Bank (NAB) continues to be the issuer of your credit card or personal loan account. Only the brand and servicing experience have changed.

To learn more about what this change means for you, please visit the MyCard website.

If you haven’t already, please review the Variation Notice and important information we sent you in October 2025.

Keeping you safe

If you receive a call from us, we’ll never ask you to verify your identity over the phone, or ask for your credit card number, PIN or NAB ID, also known as a NAB Identification Number (NIN). NAB will never send you an email or an SMS asking you to verify your identity by clicking on a link. If you receive a suspicious message, do not click on any links or attachments. You can learn more about protecting your accounts at NAB Security.

More information

NAB acquires Citigroup's Australia consumer business (PDF, 135KB)

We’re here to help

If you require support:

  • For customer service enquiries call 13 24 84 (within Australia) or +61 2 8225 0615 (from overseas).
  • For complaints call 1300 308 935.

Important information

MyCard branded credit products are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”). Our/us/we/The MyCard team means NAB.