NAB Community Hubs - NAB

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What are Community Hubs

NAB Community Hubs support you through financial or personal hardship and connects you to services that can help you get back on track.

We offer support in branch, including facilities for education workshops based on community needs, in a safe and welcoming space.

Werribee Community Hub

Our first Community Hub in Werribee, Victoria, offers a range of specialised services and facilities.

  • Extra Care support for customers experiencing financial hardship, vulnerability, domestic and family violence, financial abuse and other complex needs.

  • Dedicated fraud specialist.

  • Private and semi‑private spaces designed for confidential conversations.

  • Spaces for community learning sessions covering topics such as financial literacy and scam awareness.

  • Local language specialists, including Swahili, Filipino and Mandarin.

Cairns Community Hub

Our second Community Hub in Cairns provides additional support for customers who may need extra assistance, helping them access the right care, services and guidance in their local community.

  • The Cairns support model extends beyond a single branch, supporting customers from the Cairns, Cairns Central, Earlville and Smithfield branches.

  • Dedicated Fraud Specialist for the Cairns region to support those impacted by fraud and scams.

  • Dedicated Extra Care specialist for the Cairns region, supporting customers experiencing financial hardship, vulnerability, domestic and family violence and financial abuse.

  • Space for community education sessions built on the needs of the local community.

Future Community Hub locations

Our future Community Hubs will be shaped by local needs. We’ll design services and solutions that best suit the community​.

Tools and resources

Wherever you are in life, find the tools and resources that make managing your money easier.

Customer Care Kit

Explore our comprehensive guide to community support services available to you.

Financial assistance

Needing to reach out for financial assistance can happen to anyone. You’re not alone. We’re here to help. Learn more about our financial assistance.

Personal security hub

Free resources to help you and your family stay safe online and in real life.

Letter of Authority support

Learn how to lodge and manage a Letter of Authority (LOA) with NAB when needing hardship support.

Accessible help for everyone

We offer a range of accessible services to help you access the right support, in the way that works best for you.

Get in touch

Visit a NAB branch

Visit your nearest NAB branch to speak to us in person.

Find a NAB branch

Give us feedback

Suggestions, compliments and complaints.

Provide feedback

Request financial hardship assistance online

If you’re having trouble making repayments, you can request assistance via our online form.

Submit a form

Important information