Things to know about different login options

  • Biometric authentication, such as Face ID or fingerprints, is a secure way to access online banking apps and accounts without needing to remember complex passwords.
  • Passwords and passcodes can also be used to access online banking apps and authorise transactions.
  • Make sure you choose strong and unique passwords and don’t share them with anyone or write them down.

Steps to set up login options

  1. Log into the NAB app on your device.

  2. Tap More if using iOS. Tap the Menu icon if using Android.

  3. Tap Settings.

  4. Tap Security.

  5. Tap Face ID if using iOS. Tap Biometric login if using Android.

  6. To log into the NAB app with Face ID using iOS, tap Turn on Face ID. To log into the NAB app with biometrics if using Android, tap Turn on biometric login.

  7. Face ID will be activated. Tap OK, got it to finish if using iOS. Biometric login is turned on. Tap OK, got it to finish if using Android.

  8. To authorise payments with a four-digit passcode instead of your password, tap Passcode. You’ll use your passcode if Face ID or biometric login fails.

  9. Tap Set up passcode.

  10. Enter your current password. Then tap Next.

  11. Enter your new four-digit passcode.

  12. Confirm your new passcode.

  13. Your passcode is now set up. Tap Ok, got it to finish.

Don’t have the NAB app?

Download the app today for a more convenient banking experience.

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NAB Internet Banking and NAB app

These products are issued by National Australia Bank Limited.

NAB recommends you consider the  NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.