How to close a Visa Debit card

What to do before you close your card

Change or cancel your recurring payments

• If you have recurring payments, you’ll need to talk to the merchant to change them to a different card or stop them. Depending on how the merchant charges your card, these transactions may still be processed after your card is closed.
• A recurring payment is an agreement you have made directly with a merchant, authorising a payment to be paid from your debit card by giving them your card number, expiry date and CVV number. Examples of a recurring payment include gym memberships and subscription services (e.g. Netflix, News Corp, etc.).

Order a new debit card to access a linked account

• If you don’t have an alternative Visa Debit card, you may need to order a new one to continue to access your funds. You can apply online or visit your nearest branch.

After you’ve successfully closed your Visa Debit card

• Destroy your physical card immediately by cutting it in half, making sure you cut through the card number, magnetic strip and microchip.
• Remove the card from your digital wallet, as you’ll be no longer be able to use it.
• Check that all recurring payments linked to your card have been changed or cancelled.

How to close your debit card

You can close your debit card by messaging us in the NAB app or in NAB Internet Banking. Alternatively, you can call us from the NAB app or on 13 22 65 (or +61 3 8641 9083 from overseas) between: 

• Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
• Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Consider your linked transaction account

You’ll need to decide whether to keep your linked transaction account open, or if you’d like to close the account along with your debit card.

The quickest and easiest way to close your transaction or savings account is through NAB Messaging using the NAB app or NAB Internet Banking. Read our account closure guide for more information.