Statement Settings FAQs

1. How do I stop receiving paper statements?

To stop receiving paper statements on eligible accounts, you’ll need to complete the Electronic Consent section within the NAB Connect Amendment Form and select ‘Yes’ to receive statement notifications.

Once your details have been updated, we’ll stop sending you paper statements for any of your eligible accounts and keep you updated by email when a new statement is available and ready for download.

2. Why am I still receiving some paper statements?

Although we may have updated your details, some accounts such as business credit cards are still required to have a statement mailed out to you.


3. How can I add/remove/update another email address to receive notifications for my statements?

When you receive email notifications, a Security Officer+ user of your site can send us a secure message through NAB Connect (PDF, 382KB) to amend any of the email address details. Up to four email addresses can be selected to receive these notifications.

4. Can I have paper statements for only some of my accounts?

If you do need to have paper statements sent for selected accounts, you can do so by contacting your banker. Note that your statements will still be available in NAB Connect via the Online statements service.


5. Can I have my statements emailed?

To keep your business information safe and secure, NAB Connect will only send you notifications via email when a statement becomes available to view. You can view and download up to seven years of statements in NAB Connect.


6. How do I stop paper statements for other accounts that are not on NAB Connect?

Statement preferences for your personal accounts can be updated via your NAB internet banking or mobile banking app. Alternatively, you can also speak with your business banker to have your details updated.