NAB has launched a new Community Hub across its four Cairns branches, giving customers direct access to dedicated Fraud and Extra Care specialists in one place, without being passed from person to person to get help.
Bank in a box rolls into Kingaroy - NAB
30 July 2025
Retail Branches
Temporary banking solution supports customers
- NAB investing $2.6 million into Kingaroy branch refurbishment
- Bank in a Box keeping Kingaroy’s banking running smoothly
- The box weighs more seven elephants, a temporary feature for Kingaroy Street
NAB’s portable ‘Bank in a Box’ has officially arrived in Kingaroy, ensuring locals can continue accessing essential banking services while the town’s historic branch undergoes a major transformation.
After more than 100 years of supporting residents, NAB’s Kingaroy branch will temporarily close starting Wednesday, 30 July to begin a $2.6 million upgrade aimed at creating a more welcoming and practical space for our customers.
The new branch will feature:
- A refreshed, open-plan layout to enhance customer service
- New technology to support digital banking and self-service
- Improved accessibility and energy-efficient design
To support customers during the upgrade, NAB has deployed its ‘Bank in a Box’ just down the road at 135–141 Kingaroy Street, opposite the RSL.
The mobile banking hub offers:
- A private meeting space for customer conversations
- Smart ATMs for cash withdrawals and deposits
- Full access to NAB’s digital banking tools via iPads.
Brody Finlay NAB’s Kingaroy Branch Manager said, “We’re excited to be investing in the Kingaroy community and creating a new, modern branch to help locals with everything from everyday banking to big life moments like buying a home.”
“While the multi-million dollar upgrade is underway, our customers will still see the familiar faces of our Kingaroy team at the ‘Bank in a Box’. We can’t wait for everyone to come in and say g’day.”
The ‘Bank in a Box’ will be operational from Friday, 1 August through to Thursday, 9 October 2025, with the newly upgraded Kingaroy Branch scheduled to reopen on Friday, 10 October 2025.
Fast facts: NAB’s ‘Bank in a Box’
- Takes just 90 minutes to set up or dismantle
- Weighs approximately eight tonnes – the equivalent of seven full-grown elephants
- Includes three zones: customer meeting room, self-service area, and digital education space
- Powered by a generator to support banking wherever its needed.
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