NAB launches new generation of Smart ATMs

Built by global banking technology provider Diebold Nixdorf, the new Smart ATMs combine advanced diagnostics and auto-recovery technology with faster processing and improved reliability to help keep banking services available when customers need them.

Early customer feedback has been positive, particularly around improved availability, fewer issues and faster processing.

NAB Executive Retail Banking Paul Carter said more than 500,000 transactions are made through NAB ATMs every week, highlighting the important role cash continues to play for many Australians.

“Whether it’s a small business depositing the day’s takings, someone withdrawing cash for the weekend, or grandparents slipping a note into a birthday card, cash is still part of everyday life for many Australians,” Mr Carter said.

NAB customer and mum of two, Tahan Lew-Fatt, said using cash was one way her family was helping teach their children about money.

“Our kids earn pocket money through chores and recycling cans, so they can physically see what they’ve earned and understand what it’s worth.” Ms Lew-Fatt said.

“If they want to buy something, we help them save and budget for it, then let them make the purchase themselves. We want them to understand from a young age that things don’t just magically appear when Mum or Dad taps a card or phone.”