NAB to temporarily close select branches amid Cyclone Alfred threat

05 March 2025
Retail Branches  Disaster Relief

• NAB to temporarily close 46 branches and eight business centres across QLD and Northern NSW amid Cyclone Alfred threat
• Precautionary measure to ensure safety of customers and colleagues
• Customers can continue to access banking services on the NAB App, Internet banking or calling 13 22 65

NAB will temporarily close 46 branches and eight business centres across Queensland and Northern New South Wales over the next two days in response to the imminent threat posed by Cyclone Alfred. The precautionary measure is being taken to ensure the safety of customers and colleagues.

NAB’s local Personal Banking Executive Tony Story said that while there will be temporary closures, teams across the nation are prepared to support customers affected by the cyclone.

“We apologise for the inconvenience these closures may cause. We want our customers to know that we are here to help and are fully committed to supporting their banking needs during this challenging time,” Mr Story said.

“Customers can still access our ATM network during this time, and we are committed to keeping cash supplies available.”

“Our teams are also members of the community too, and they’re deeply connected to their neighbours. We want to ensure their safety and provide them with enough time to prepare their homes and families amid the risk posed by Cyclone Alfred.”

NAB customers can continue to access their banking services through:

• NAB Internet Banking
• NAB App

If you need extra help, call us on 13 22 65. Support is also available via NAB messaging in the app and on internet banking.

NAB remains committed to helping communities withstand and recover from natural disasters. Over the years, NAB Foundation has provided extensive support and resources to impacted Australians. Whatever comes, we’re ready together. To find out more visit nab.com.au/disasterrelief

Notes to editors

• Impacted Queensland branches include: Ashgrove, Brookside, Capalaba, Carindale, Chermside, Fortitude Valley, Indooroopilly, NAB Place, Newstead, Queen Street Mall, Stones Corner, Toowong, Bundall, Burleigh Waters, Coolangatta, Garden City, Helensvale, Loganholme, Pacific Fair, Pimpama, Robina Town Centre, Southport, Sunnybank Hills, Sunnybank Plaza, Tweed, Caloundra, Kawana Shoppingtown, Maroochydore, Morayfield, Nambour, Noosa, North Lakes, Strathpine, Gympie, Beaudesert, Toowoomba City, Clifford Gardens, Springfield Lakes, Gatton, Riverlink, Mount Ommaney
• Impacted Queensland business centres include: Ipswich, Chermside, Upper Mt Gravatt, Southport and Maroochydore
• Impacted Northern New South Wales branches include: Byron Bay, Ballina, Lismore, Grafton, Yamba, Kempsey
• Impacted Northern New South Wales business centres include: Lismore, Ballina and Byron Bay