The Enforceable Undertaking has been provided in relation to NAB’s review and remediation of its payroll issues. NAB has been undertaking a program of work to ensure all staff affected have been identified and remediated.
We're here to help: A message from NAB CEO Andrew Irvine to customers - NAB
03 June 2026
Company Announcements
Support for customers facing uncertainty
In an email to customers (PDF, 811KB), NAB CEO Andrew Irvine acknowledged that many Australians continue to feel the effects of global volatility and shared what NAB is hearing from businesses and consumers across the country.
"Customers are telling us that constantly changing world events are making them feel increasingly uncertain," Mr Irvine wrote.
"NAB recognises the challenge facing the country in getting inflation under control, and the impact this is having on our customers.
"It is vital that we don't lose sight of what really matters for our country."
Mr Irvine said Australia must prioritise improving productivity, building more homes, and strengthening energy security to drive long-term confidence and growth.
Backing customers through uncertainty
Mr Irvine said that while conditions remain challenging, customers can be confident in NAB’s support.
“NAB has supported Australians through difficult periods before, and we will do so again,” he said.
The bank continues to play a key role in supporting economic activity, providing significant lending to both households and businesses.
“During the first half of the financial year, NAB provided $16 billion in business lending and helped more than 96,000 Australians to buy or refinance a home,” Mr Irvine said.
Encouraging customers to seek help early
While many customers remain in a strong position, NAB recognises that others are under pressure.
Mr Irvine encouraged customers experiencing financial difficulty to reach out as early as possible.
"If you’re feeling financial pressure or uncertainty, we encourage you to contact us early so we can work with you on the right support," he said.
NAB offers a range of support options, including:
- Tailored payment arrangements
- Financial hardship assistance
- Business support and restructuring options
- Access to specialist bankers and support teams
- Customers can access support by contacting NAB directly, visiting nab.com.au or speaking with their banker.
For more information on managing repayments, budgeting or accessing hardship assistance find more information at nab.com.au/wecare.
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