NAB offers Disaster Relief Grants following Victoria Storms and Floods

22 October 2026
Disaster Relief

• NAB launches relief measures for customers affected by the Victoria Storms and Floods

• Disaster Relief Grants of $1,000 are being made available for eligible* NAB customers in impacted areas.

• Loan deferrals, reduced repayment arrangements and hardship options available.

NAB is providing $1,000 grants and additional financial relief to customers impacted by the Victoria Storms and Floods.

The grants will help NAB customers who have suffered significant damage to their home, farm or business, cover emergency expenses. 

NAB Retail Executive for Victoria Belinda Mamet said a range of support measures, from grants to loan payment deferrals and other relief measures, were in place to help NAB customers left devastated by the storm and floods.

“When your home or business has been hit, the first few days can feel overwhelming," Ms Mamet said. 

"These $1,000 Disaster Relief Grants can help cover immediate essentials such as temporary accommodation, clothing and food. We also have options including loan repayment deferrals and fee waivers to help ease some of the financial pressure.”

Disaster Relief Grants for impacted customers in the local government areas of Baw Baw, East Gippsland, Horsham, Latrobe, South Gippsland, Surf Coast, Towong, Wellington will remain open until 20 November, 2026.

Impacted customers can apply for a Disaster Relief Grant online. If you are unable to apply online, you can call NAB on:

Consumer: 1300 308 132 (8am-8pm, Mon-Fri & 9am-1pm Sat AEST/AEDT) 
Business: 1300 769 650 (8am-5pm, Mon-Fri AEST/AEDT)

Further support is available for NAB customers directly impacted, including:

• Loan deferral or reduced repayment arrangements for home, personal and some business loans. 

• Hardship support for customers struggling to make minimum monthly payments on personal loans, home loans or credit cards. 

• Deferring upcoming credit card payments. 

• Waiving and/or refunding fees and charges, including merchant terminal fees and early access fees to term deposits.

• Allianz is operating a dedicated Catastrophe Claims team to support NAB insurance policyholders. If you are an existing NAB insurance policyholder, you can call the Natural Disaster Claims Line on 1300 555 013. You can also lodge a claim online at any time via the Allianz Claim form.

Be aware of Fraud and Scams

During this time, customers are reminded to stay alert to potential scams. Criminals may use events like this natural disaster as an opportunity to impersonate well-known organisations including banks, insurance or telecommunication providers and government agencies. NAB will never send customers links in unexpected text messages, or ask customers for personal information like passwords or pins.

* All applications will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility.

https://www.nab.com.au/help-support/extra-care-support/natural-disaster-support