NAB offers Disaster Relief Grants for NSW Severe Storms

Feature image above: Credit: NSW Government

07 April 2025
Disaster Relief  NAB Foundation

• NAB launches relief measures for customers affected by the severe storms in New South Wales.
• Disaster Relief Grants of $1,000 are being made available for eligible NAB customers in impacted areas.
• Loan deferrals, reduced repayment arrangements and hardship options available.

NAB is providing $1,000 grants and additional financial relief to customers severely impacted by the severe storms in New South Wales to assist them in the immediate aftermath.

The grants will help NAB customers, who have suffered significant damage to their home, farm or business, cover emergency expenses.

NAB Executive Retail for New South Wales Tony Story said a range of support measures – from grants to loan payment deferrals and other relief measures – were in place to help NAB customers left devastated by the severe weather.

“We are here to help the families, communities and businesses in the local government area of Narrabri who have been affected,” Mr Story said.

“This is a challenging time for our customers, and we’re here to stand by them. We’re offering immediate assistance, including $1,000 grants, to help those who need it most.”

• Loan deferral or reduced repayment arrangements for home, personal and some business loans.
• Extra care for customers struggling to make minimum monthly payments on personal loans, home loans or credit cards.
• Deferring upcoming credit card payments.
• Waiving and/or refunding fees and charges, including merchant terminal fees and early access fees to term deposits.

NAB colleagues who have been evacuated from their place of residence or cut off from support services can also access funds to assist with temporary accommodation and everyday essentials.

For further assistance, impacted customers are encouraged to visit Natural Disaster Relief and Support at nab.com.au.  If a customer is unable to access the internet, over the phone assistance is available by calling:

• Individuals: 1300 308 132 Mon-Fri, 8:00am to 7:00pm AEDT.
• Businesses: 1300 769 650 Mon – Fri, 8:00am to 5:00pm AEDT.

All enquiries will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility. Disaster Relief Grants for impacted customers will remain open until 2 May 2025.