NAB offers Disaster Relief Grants to Tasmanians impacted by West Coast bushfires

Updated on 17 February 2025
14 February 2025
Disaster Relief  Climate and Sustainability

• NAB launches relief measures for Tasmanian customers affected by the West Coast bushfires.
• Disaster Relief Grants of $1,000 are being made available for eligible NAB customers in impacted areas.
• Loan deferrals, reduced repayment arrangements and hardship options available.

NAB is providing $1,000 grants and additional financial relief to Tasmanian customers severely impacted by the West Coast fires, to assist them in the immediate aftermath.

The grants will help NAB customers who have suffered significant damage to their home, farm or business, cover emergency expenses.

NAB’s Tasmanian Business Bank Executive Tom Wright said a range of support measures – from grants to loan payment deferrals and other relief measures – were in place to help NAB customers left devastated by the fires.

““These times are challenging for our communities, and we’re committed to standing by your side, offering immediate help and making $1,000 grants available to those who need it most,” Mr Wright said.

“NAB customers impacted in the local government areas of West Coast, Dorset, Waratah- Wynyard, Circular head are encouraged to contact us as soon as possible.”

Further support is available for NAB customers directly impacted, including:

• Loan deferral or reduced repayment arrangements for home, personal and some business loans.
• Hardship support for customers struggling to make minimum monthly payments on personal loans, home loans or credit cards.
• Deferring upcoming credit card payments.
• Waiving and/or refunding fees and charges, including merchant terminal fees and early access fees to term deposits.

NAB colleagues who have been evacuated from their place of residence or cut off from support services can also access funds to assist with accessing temporary accommodation and everyday essentials.

For further assistance, impacted customers are encouraged to visit Natural Disaster Relief and Support at nab.com.au. If a customer is unable to access the internet, over the phone assistance is available by calling:

• Individuals: 1300 308 132 Mon – Fri, 8:00am to 7:00pm ADST.
• Businesses: 1300 769 650 Mon – Fri, 8:00am to 5:00pm ADST.

All enquiries will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility. Disaster Relief Grants for impacted customers will remain open until 28 February 2025.