Changing your credit card limit
Consumer credit card customers can request a credit card limit increase or decrease by calling us on 13 22 65 from 8am-7pm Monday-Friday or 9am-6pm on weekends (AEST/AEDT). The number to call if you're overseas is +61 3 8641 9083.
For credit card limit increase requests, when you call you’ll be asked to provide current employment and financial information. We’ll then verify the information and assess your request. That usually takes a few days.
If you call and request a credit limit decrease we will process your request as soon as possible.
Note: If you are a Business Bank or Micro and Small Business customer you should contact the Corporate & Business Servicing team on 13 10 12 or speak to your Relationship Manager (if applicable).
How low can you go?
If you're lowering your credit limit, you can't go any lower than your current balance. You also can't go lower than:
- NAB Signature cards: $15,000
- Premium cards: $6,000
- NAB flybuys Rewards Card: $6,000
- Other cards: $500
Tips to help you manage your credit card’s credit limit
1. You can always pay more than your ‘Minimum Payment’
Your credit limit is set to help you control your opportunity to overspend. It’s important to make sure you manage your balance so the repayment you choose to make is within your budget.
The minimum payment amount due on your statement is just that, it’s the least you must pay to keep your account in order and avoid late payment fees.
You have the option of paying more than the minimum payment amount due. By paying more you’ll reduce the amount of interest you accrue on the amounts owing, e.g. individual purchases and cash advances, until they’re repaid in full.
2. Credit limit increases are optional
An invitation to increase your credit limit is only made if you have a satisfactory repayment history with us and we believe you may be able to manage the higher limit based on how your account has been conducted. But you don’t have to accept the invitation.
If you believe your personal circumstances have changed, or are likely to change (for example, through loss of employment or maternity leave) or believe that the additional credit may be beyond your means to repay, then you should decline the invitation.
3. You can reduce your credit limit at any time
To reduce your credit limit at any time, please call us on 13 22 65 or write to us at GPO Box 9992, Melbourne, Victoria 3000.
4. Stop and call us if you get into trouble
If you find you’re unable to make repayments within your budget or foresee changes in your personal circumstances that may affect your ability to make your repayments, the first thing to do is stop using your card immediately. Then, please contact NAB Assist on 1300 135 323.
We may be able to restructure your payments or work out a repayment plan to help your manage and ultimately clear your debt.
Is a credit card right for you?
Your credit card offers you great flexibility: flexibility in making purchases, repayments and managing debt. But it’s important to remember, like any debt, you’ll have to repay it.
What’s the best way of using your credit wisely?
Any debt facility you agree to requires care in its use. You need to make sure you can maintain your payments within the terms of your credit card contract. Please call us on 13 22 65 if you’d like another copy of the terms and conditions applicable to your credit card account.