Delayed Flight Lounge Access | NAB Rewards Signature Card - NAB
Lounge access
As a NAB Rewards Signature cardholder, you’re entitled to complimentary lounge access for you and up to four travel companions in the event of a delay of 60 minutes or more.
You must register 24 hours before your scheduled flight departure. Typically, you can register up to 364 days in advance if a flight has been scheduled.
Alternatively, if a lounge is not available, you’ll receive a dining credit to offset a dollar amount off the total bill at select dining options.
The email containing the lounge pass will contain instructions to help you find available lounges in the airport.
How to register
Follow these easy steps to register for a lounge pass.
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Log in to the NAB app or Internet Banking.
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Select Cards.
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Select NAB Rewards Signature Card.
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Select Features and Benefits/Card Benefits.
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Select Delayed flight lounge pass registration.
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Enter your NAB Rewards Signature Credit Card number.
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Complete your passenger and flight details.
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Ensure you have received the confirmation email.
If your flight is delayed, a lounge pass voucher or a voucher at select dining venues will be sent via email and SMS to the cardholder. Once you’ve received this, all you need to do is show your boarding pass and lounge pass voucher (you may also have to show your NAB Rewards Signature Card).
Am I eligible for a lounge pass?
You’re eligible for the lounge pass if you meet the following conditions:
If you don't meet these criteria, you won’t be able to complete the registration or receive your lounge pass.
More information about your lounge pass
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This service is provided by Collinson Insurance Services Limited (which operates the LoungeKey™ Pass program).
Delayed Flight Lounge Pass gives you access to a network of over 1,000 airport lounges and lounge alternatives worldwide. Not all airports offer Delayed Flight Lounge Pass and the selected airports may be restricted to certain terminals.
Delays are based on ‘gate’ delay reporting from airlines and airports to Collinson’s third party flight data tracker, FlightStats, which reports all delays to the system. Lounge passes are triggered once a delay reaches the 60 minutes delay time, which can be announced in one go, or cumulative.
Delayed Flight Lounge Pass is built to track most major commercial airline flights, however there are limitations against airlines and airports that don’t report data regularly. Charter airlines are not supported.
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Explore lounge lists and detailed information about those lounges, such as their location, opening hours, facilities available, dress code and admission of children.
The email containing the lounge pass will contain instructions for finding available lounges in the airport. There is also a link to the LoungeKey lounge finder on the LoungeKey™ pass itself, which you can click to look up lounge details such as location and access conditions of the lounges.
Lounge information will also be included in the SMS notification to your registered mobile number. This will be helpful to customers who do not have data service on their mobile phone when travelling.
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Flights that are cancelled or rescheduled to the next day (24 hours after the flight's scheduled departure time) will not be deemed delayed and will be handled by the airline directly via their own compensation process.
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You may not receive a lounge pass if the system cannot trigger the lounge pass at the time of the delay. This could be due to network or other system problems, or because of limitations from airlines and airports that do not report data regularly. Once we have fixed the error, you will be issued with a lounge pass that you can use for a future visit, valid for up to six months.
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The LoungeKey™ system will send you an SMS notification and a confirmation email with a PDF attached. Once issued, each lounge voucher will be valid for 24 hours.
If you accidentally delete your email, it can’t be resent. You can still access your lounge pass via the SMS.
If you have registered travel companions, you will receive multiple PDF attachments in a single email, each PDF contains a LoungeKey™ pass with a unique QR code for participating lounges at your airport. You will also receive one SMS per passenger, each containing a unique LoungeKey™ code.
Use either the emailed QR code or the SMS code as verification when accessing lounges.
The LoungeKey™ pass also contains a link that can be used to look up lounge details, like location and access conditions of the lounges. Lounge information will also be included in the SMS notification to your registered mobile number.
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Each individual lounge has its own policies on the admission of children. Please check the policies of the lounges at the airport you are flying from to determine whether you should register for your child. You can refer to lounge information online.
If the lounge does not accept children, please do not register your child as they will not be accepted, as per the lounge regulations.
If the lounge allows entry for children under two years old without payment, you don’t need to register the child.
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You might be denied entry to a lounge, even with lounge vouchers, if any of the following happens:
- The lounge is closed when the delay occurs. In this case, try alternative lounges if available.
- The lounge is already full. In this case, please try alternative lounges if available.
- The passenger name on the boarding pass doesn’t match the name on the lounge voucher. Unfortunately, in this case, no alternative offer will be available.
- You or a member of your group does not meet the lounge terms and conditions (such as minimum age or dress code). In this case, try alternative lounges if available.
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Once you have registered you cannot change any details. Instead, please cancel the registration and re-register. Please note this will only be allowed 24 hours before your flight's scheduled departure.
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Contact us for Signature card enquiries
For more information about Delayed Flight Lounge Pass, you can contact Collinson Insurance Services Limited.
Phone
+44 203 725 1601 (International call fees may apply). Call centre located in South Africa with 24 hours, 7 days a week operating hours.
Terms and Conditions
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