Lounge access

Enjoy access to complimentary lounges in the event of a flight delay of more than 60 minutes.

As a NAB Rewards Signature cardholder, you are entitled to complimentary lounge access for you and up to four travel companions in the event of a delay of 60 minutes or more.

You must register 24 hours prior to your scheduled flight departure. Typically, you can register up to 364 days in advance if a flight has been scheduled. 

Alternatively, if a lounge is not available, you will receive a dining credit to offset a dollar amount off the total bill at select dining options.

The email containing the lounge pass will contain instructions for locating the available lounges in the airport. 

How to register

Follow these easy steps to register for a lounge pass.

  1. Log in to the NAB app or Internet Banking.

  2. Select Cards.

  3. Select NAB Rewards Signature Card.

  4. Select Features and Benefits/Card Benefits.

  5. Select Delayed flight lounge pass registration.

  6. Complete your passenger and flight details.

  7. Ensure you have received the confirmation email.

If your flight is delayed, a lounge pass voucher or a voucher at select dining venues will be sent via email and SMS to the cardholder. Once you’ve received this, all you need to do is show your boarding pass and lounge pass voucher (you may have to show your NAB Rewards Signature Card).

Need more information? 

If you want to know more about Delayed Flight Lounge Pass, check out our frequently asked questions

Explore insurances

Your NAB card could be eligible for one or more of the following complimentary insurances.

Contact us for Signature card enquiries

For more information about Delayed Flight Lounge Pass, you can contact Collinson Insurance Services Limited.


+44 203 725 1601 (International call fees may apply). Call centre located in South Africa with 24 hours, 7 days a week operating hours.

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