Here's a snapshot of the transaction dispute process and how it works. It’s important to check all the details of your transaction on Internet Banking or the NAB app before lodging a dispute. If you are sure the transaction is an error, you can submit a transaction dispute form online.
Some merchants use a trading name that differs from their business, company or brand name.
The NAB app has a feature called Enhanced Transaction Details that lets you view more information about the merchant when you tap on the transaction.
You can view the merchant’s:
- map location
If you still don’t recognise the transaction after following these steps, select the Something’s not right button to submit a dispute.