Help with your policy

If you have an existing travel insurance policy, here's where you can get help.

Make a claim

To make a claim on your Travel Insurance policy, use one of the following methods to contact us.

  1. Use the Allianz Global Assistance (AGA) online claim form.

  2. Call the Allianz Global Assistance (AGA) claims hotline on 1300 555 013.

Apply for a refund

If you purchased your policy before 18 March 2020, you may be eligible for a premium refund.

  1. Use the Allianz Global Assistance (AGA) dedicated refund portal.

  2. Call the Allianz Global Assistance (AGA) service hotline on 1800 440 806.

We've stopped the sale of travel insurance

There may be other insurance options available to suit your needs. You may find a list of alternative insurance providers on the Insurance Council of Australia website.

COVID-19 and travel advice warning update

Allianz Global Assistance (AGA) Travel Insurance policies do not cover claims related to COVID-19. In addition, if you travel to a country where the Australian Government has issued “Reconsider your need to travel” or “Do not travel” travel warnings and restrictions, then your claim may not be covered, even if it arises from an event unrelated to COVID-19. Please refer to the Australian Government’s Smartraveller website, opens in new window for up to date information on travel warnings and restrictions.

If you are looking for information about the impact of COVID-19 on travel insurance, read the Allianz Global Assistance (AGA) COVID-19 travel insurance FAQs, opens in new window or refer to your Product Disclosure Statement for cover details.

Information for customers who purchased travel insurance before 18 March 2020

Eligible customers who purchased travel insurance prior to 18 March 2020 and whose travel plans have been cancelled or shortened due to COVID-19, can request a refund for the unused premium portion.

The quickest way to process your refund is via the COVID-19 Insurance Refund Portal, opens in new window or call 1800 440 806 between Monday to Friday, 8:00am to 7:00pm (AEST/AEDT) or Saturday, 8:00am to 5:00pm (AEST/AEDT), or email TravelHelpdesk@allianz-assistance.com.au.

Terms and Conditions

Insurance

Allianz Australia Insurance Limited (ABN 15 000 122 850 AFSL 234708) (Allianz) is the insurer and issuer of this insurance. Allianz has entered into a distribution arrangement with National Australia Bank Limited (ABN 12 004 044 937 AFSL 230686) (NAB). Under this arrangement, NAB is authorised to arrange for the issue of this insurance by Allianz as Allianz's agent. All other services provided by NAB in relation to this insurance are not provided on behalf of Allianz.

NAB is paid commission if Allianz issues you with this insurance (including renewals and variations) and may be entitled to a profit share or marketing allowance if certain thresholds are met in agreed periods regarding this and other types of insurance policies entered into under NAB’s arrangement with Allianz. Details are provided in the NAB Financial Services Guide, available in branch, or by calling 13 29 28 or at nab.com.au/fsg.

Neither NAB, nor any of its related bodies corporate, accepts liability or guarantees payment of any claim or benefit in respect of this insurance. A policy does not represent a deposit with, or a liability of, nor is guaranteed by either NAB or any of its related bodies corporate.

Any advice contained is general only and does not take into account your particular objectives, financial situation or needs. You should consider whether the advice is appropriate for your objectives, financial situation or needs and consult the Policy Document and Product Disclosure Statement (PDS) available in branch, by calling 13 29 28 or at nab.com.au/insurance.

For the standard terms, conditions and exclusions about our insurance, please refer to the Product Disclosure Statement (PDS) and any supplementary PDS (if applicable). Target Market Determinations for these products are available at nab.com.au/TMD.

The information on this page about the insurance coverage is a summary only and you should refer to the PDS and the Policy Wording for full terms, conditions, limits and exclusions that apply. Insurance is subject to eligibility criteria.

Allianz has appointed AWP Australia Pty Ltd (ABN 52 097 227 177 AFSL 245631) trading as Allianz Global Assistance (AGA) to issue and manage this insurance and administer all emergency assistance services and benefits of this insurance. It acts as agent for Allianz not you.