Life is unpredictable. When it comes to dealing with illness and injury, this step-by-step checklist will guide you through the process.

Get the help you need

Getting help can be tough, and that’s ok. Before you begin, you may want to get emotional and practical support so you feel ready to work through your to-dos.

Get important paperwork done

Sorting out important paperwork now will give you and your family more time together if you’re faced with an illness or injury.

If you’re currently living with a chronic illness or serious injury, start working through the checklist as soon as you're able.

This checklist will help you:

What to think about and organise

Financial outgoings and income

Medical decisions and directions

Legal decisions and documents

Personal wishes to be carried out

Financial matters checklist

Understanding types of payments

It can take time to process applications for payments, so try to submit the relevant forms as soon as possible.

Get help managing expenses

Get help covering medical costs

  • Health insurance – If you have private health insurance, ask your provider how much of the gap you may be able to claim back. The gap is the difference between the medical expense and what Medicare covers
  • Home loan redraw – Learn more about redrawing money from your home loan to help pay your medical costs
  • Loan – If you’re considering a personal loan to help cover medical costs, use our personal loan calculator to estimate your repayments, before applying online
  • Credit card – Learn how to choose the right credit card for your needs, and find out how to avoid credit card interest
  • Illness, injury and life insurance – Learn about the different types of insurance and what the benefits are.

Medical plans

Decision making assistance

It might be a good idea to learn how to make important medical decisions:

Future healthcare preferences

Have a think about your preferences for future care:

The loss of a loved one

If you’ve recently lost a loved one, talk to us. We’re here to help make things easier, and can guide you through what to do next, step-by-step.

Your estate planning

It pays to have your bases covered. Completing your estate planning is an important part of planning for the future.

Take some time to think about directions for your:

  • Medical care – Find out how to appoint someone else to make medical decisions for you if you’re unable.
  • Financial management – Find out how to appoint someone else to manage your finances for you if you’re unable.
  • Assets and money – How you want everything divided up and distributed after your death, including your super (you can tell your super fund now who your beneficiaries will be).
  • Children’s care – Clearly state who will be the guardian of your children.

What happens if you pass away without a will?

If there's no will, your assets may not be divided up the way you want—and if you don’t have any living relatives, everything could end up going to the Government.

Personal wishes

Decide what you want to do regarding your personal wishes for:

We're ready to help



Super is a regular payment made into a super fund by an employee towards a future pension. For most people, your employer must pay an amount equal to 9.5% of your salary into your super fund account. Your super savings can be self-managed, or controlled by the superannuation fund of your choice.

Total permanent disability insurance

Financial protection you pay for now so that if you suffer from a total permanent disability, you may be able to claim the agreed financial compensation from your insurance provider, as agreed in your policy.

Income protection insurance

Financial protection you pay for now so that if you’re unable to work for the reasons agreed in your policy, you may be able to claim the agreed financial compensation from your insurance provider.

NAB Assist

If you’re a NAB customer, and you're struggling to keep on top of your repayments for your loan or credit cards, you can call 1800 701 599 to discuss how NAB may be able to assist. Learn more about NAB Assist.

Debt consolidation

A way to consolidate debts if you have more than one (for example a car loan, credit card debt or store card debt) into one NAB personal debt consolidation loan.

Important information

The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial, and taxation advice before acting on any information in this article.

Want to keep exploring?

Other life moments

How to get financial help when you're sick or injured

Having a financial plan in place in case of unexpected injuries or illness lets you focus on your health and your loved ones.

Support when recovering from an illness or injury

Illness, accidents and injuries can be tough. Find financial and emotional support, plus help with your day-to-day at home and at work.

A guide to caring for an ill or injured loved one

Get information on important carer responsibilities, tasks for your to-do list and how to stay composed when looking after a loved one.

After more?

Life insurance

With NAB Essential Life insurance, you’ll receive financial support for you and your loved ones if you’re diagnosed with a terminal illness or die.

Home loan insurance

If you lose your job or become disabled from injury or illness, NAB Mortgage Protect can help cover your home loan repayments. It may also pay a lump sum to cover the loan balance if you’re diagnosed with a terminal illness or die.

Personal loan insurance

NAB Personal Loan Cover can help meet your loan repayments if you lose your job, are unable to work from injury or illness or diagnosed with a defined critical illness and may pay a lump sum to cover the loan balance if you die.

Let's TalkWe're ready to help you

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