Use internet banking

No need to wait in a queue, just follow these steps to quickly reset your password.

  • 1

    Step 1

    Go to and select ‘Internet Banking’ from the drop-down menu.

  • 2

    Step 2

    Select Forgot your NAB ID or password? on the login screen.

  • 3

    Step 3

    Select Reset Your Password.

  • 4

    Step 4

    Review the information required to reset your password, enter your NAB ID and select Next.

  • 5

    Step 5

    Enter your security code. This should have been text to you. Alternatively, you can use your Telephone Banking password, or a Temporary Password provided by a NAB banker.

  • 6

    Step 6

    Enter a new password in the Create password field, and again in Re-enter password field. Select Submit.

  • Complete

    Your password has now been reset. To access your Internet Banking, select To Account Summary.

Other recommended guides

Use our simple online banking guides to help you do your day-to-day banking anytime, anywhere.

More help and support

Use our helpful guides, FAQs and support services to help manage all of your banking more easily.

NAB Internet Banking and NAB app

These products are issued by National Australia Bank Limited.

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.