The Benefits

  • Less paper means less clutter in your home or office

  • NAB's Internet Banking secure platform protects your letters and statements

  • Access up to 7 years of statement history

  • Less paper and waste helps the environment

How to turn on smart statements

By switching to online statements you can reduce paper waste and easily view your bank statements anytime. Follow our simple step-by-step guide to turn on smart statements in internet banking or the NAB app.

If you have a joint account, both account holders need to follow the steps.

Download or update the NAB app

Not registered for online banking?

Online banking is free for all customers and allows you to check your accounts, manage your finances and bank on the go anytime, anywhere. You can register in the NAB app or online. Find out more


We want to make it easier for you to keep track of the information we need to send you from time to time. So some of the letters relating to your account/s will start to be delivered to you in NAB Internet Banking, instead of in the post.

Where will I be able to view my letters?

Just log in to NAB Internet Banking and make your way to the Letters screen:

  1. Profile & Settings > Letters. From here, you’ll be able to save or print your letters.

How will I know when I’ve been sent a new letter?

We’ll send you an email notification to let you know.

Note: If multiple letters are issued on the same day, we’ll send you only one email notification to ensure we don’t overload your mailbox.

Which email address will be used for letter notifications?

We’ll use the one captured in the My details section of NAB Internet Banking, so it’s important you ensure it is current.

  1. Profile & Settings > My details

What if I want to keep receiving my letters in the post?

If you’d like us to post your letters to you, simply log in to NAB Internet Banking and follow these steps:

  1. Go to the My details screen
  2. Select the Contact Details section
  3. Click on the Edit link, then un-tick the Send me electronic communications about my products and services box.

Note: In addition to being posted to you, an electronic copy will still be available for you to view in your NAB Internet Banking mailbox.


Switching from letters to smart statements can be daunting at first, which is why we’ve put together a page on how to use Smart Statements. There you’ll find step-by-step guides for the most common operations, such as viewing a recent transaction or view account history. You can also use our guides to learn how to download account statements and a Proof of Balance statement at any time.

Important information

NAB app

Consider the NAB Internet Banking terms and conditions (available at which apply when using NAB Internet Banking and the NAB app, before making any decisions regarding these products. The NAB app is compatible with Android and iOS, minimum platform requirements apply. Products issued by NAB.

©2021 National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686.

We're ready to help you

Talk to an expert
Call us
Request a call back