Access to your statements and letters anytime, anywhere

Reduce paper waste and download your statements and letters directly via the NAB app or NAB Internet Banking. It’s easy and you do your part for the environment. We'll explain how to access your statements and letters online.

Why switch to online statements and online letters?

Find out why switching to statements and letters online does more than you think.

Doing your part for the environment

Minimise the use of paper by switching to online statements and letters.

Reduce clutter in your home or office

Organise your statements and letters digitally. That way, you’ll always know exactly where to find them. 

Access 7 years worth of statements

Make tax time a breeze with access to up to 7 years of statements. You’ll have peace of mind knowing our secure platform keeps your statements safe. You can also get a proof of balance and interest statements, opens in new window when you need them.

Getting started

Activating online statements and letters 

Activating online statements and letters is simple. Reduce your paper waste and easily view your banking statements and letters anytime. If you have a joint account, both account holders will need to follow these steps in order to receive online statements and letters.

Online statements

Follow our simple step-by-step guide to online statements in NAB Internet Banking or the NAB app.

Online letters

We want to make it easier for you to keep track of the information we need to send you from time to time. Some of the letters relating to your account/s will start to be delivered to you in NAB Internet Banking, instead of in the post. 

To turn on Online letters simply log in to NAB Internet Banking and follow these steps: 

  1. Under Profile & Settings
  2. Go to My details screen
  3. Select the Contact details section
  4. Click on the Edit link, then tick the Send me electronic communications about my products and services box

View and download statements and letters online

Viewing and downloading statements and letters online is easy simply follow these steps.

Online statements

To view your statements follow our simple guides to learn how to download account statements, opens in new window and a Proof of Balance statement at any time.

Online letters

To view and download your letters log in to NAB Internet Banking and follow these steps: 

  1. Under Profile & Settings
  2. Make your way to the Letters screen. From here, you’ll be able to save or print your letters.

Help and Support

Your frequently asked questions

We've answered some your most frequently asked questions in order to make the transition to online letters seamless as possible. 

Which email address will be used for letter notifications?

We’ll use the one captured in the My details section of NAB Internet Banking, so it’s important you ensure it is current.

  1. Profile & Settings > My details

How will I know when I've been sent a new letter?

We’ll send you an email notification to let you know.

Note: If multiple letters are issued on the same day, we’ll send you only one email notification to ensure we don’t overload your mailbox.

What if I want to keep receiving postal letters?

If you’d like us to post your letters to you, simply log in to NAB Internet Banking and follow these steps:

  1. Go to the My details screen
  2. Select the Contact Details section
  3. Click on the Edit link, then un-tick the Send me electronic communications about my products and services box.

Note: In addition to being posted to you, an electronic copy will still be available for you to view in your NAB Internet Banking mailbox.

Related articles

Here are some links to a few other handy articles.

Get in touch

Customer Support Tool

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Contact us

Visit our personal banking contact page for FAQ’s and how-to-guides, help from our virtual assistant and contact numbers.

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Terms and Conditions

NAB App - NAB recommends you consider the Internet Banking terms and conditions document before making any decisions regarding this product. This product is issued by National Australia Bank Limited. The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply.

Apple, iPhone, iPad, Touch ID, Face ID and the Apple logo are trademarks of Apple Inc., registered in the U.S and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play Logo are registered trademarks of Google LLC.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Android is a trademark of Google LLC.

©2021 National Australia Bank Limited ABN 12 004 044 937, AFSL and Australian Credit Licence 230686.