Access to your statements and letters anytime, anywhere
Reduce paper waste and download your statements and letters directly via the NAB app or NAB Internet Banking. It’s easy and you do your part for the environment. We'll explain how to access your statements and letters online.
Why switch to online statements and online letters?
Find out why switching to statements and letters online does more than you think.
Doing your part for the environment
Minimise the use of paper by switching to online statements and letters.
Reduce clutter in your home or office
Organise your statements and letters digitally. That way, you’ll always know exactly where to find them.
Access 7 years worth of statements
Make tax time a breeze with access to up to 7 years of statements. You’ll have peace of mind knowing our secure platform keeps your statements safe. You can also get a proof of balance and interest statements, opens in new window when you need them.
Activating online statements and letters
Activating online statements and letters is simple. Reduce your paper waste and easily view your banking statements and letters anytime. If you have a joint account, both account holders will need to follow these steps in order to receive online statements and letters.
Follow our simple step-by-step guide to online statements in NAB Internet Banking or the NAB app.
We want to make it easier for you to keep track of the information we need to send you from time to time. Some of the letters relating to your account/s will start to be delivered to you in NAB Internet Banking, instead of in the post.
To turn on Online letters simply log in to NAB Internet Banking and follow these steps:
- Under Profile & Settings
- Go to My details screen
- Select the Contact details section
- Click on the Edit link, then tick the Send me electronic communications about my products and services box
View and download statements and letters online
Viewing and downloading statements and letters online is easy simply follow these steps.
To view your statements follow our simple guides to learn how to download account statements, opens in new window and a Proof of Balance statement, opens in new window at any time.
To view and download your letters log in to NAB Internet Banking and follow these steps:
- Under Profile & Settings
- Make your way to the Letters screen. From here, you’ll be able to save or print your letters.
Help and Support
Your frequently asked questions
We've answered some your most frequently asked questions in order to make the transition to online letters seamless as possible.
Which email address will be used for letter notifications?
We’ll use the one captured in the My details section of NAB Internet Banking, so it’s important you ensure it is current.
- Profile & Settings > My details
How will I know when I've been sent a new letter?
We’ll send you an email notification to let you know.
Note: If multiple letters are issued on the same day, we’ll send you only one email notification to ensure we don’t overload your mailbox.
What if I want to keep receiving postal letters?
If you’d like us to post your letters to you, simply log in to NAB Internet Banking and follow these steps:
- Go to the My details screen
- Select the Contact Details section
- Click on the Edit link, then un-tick the Send me electronic communications about my products and services box.
Note: In addition to being posted to you, an electronic copy will still be available for you to view in your NAB Internet Banking mailbox.
Here are some links to a few other handy articles.
Get in touch
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Visit us in person at your nearest NAB branch or business banking centre.
Terms and Conditions
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NAB App - NAB recommends you consider the Internet Banking terms and conditions document before making any decisions regarding this product. This product is issued by National Australia Bank Limited. The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply.
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