We believe it’s important for all Australians to have financial opportunities. That’s why we offer loans and other financial help to people excluded from mainstream finance.
Why is this important?
We’re committed to supporting vulnerable Australians to achieve financial stability. Our financial resilience research provides key insights into people’s financial situations and the resources they have to protect themselves in times of financial hardship.
What we do
We conducted a study to look at the financial stress and vulnerability of the Australian population.
Our Financial Resilience Research Report looks at the financial state of the Australian population, and identifies four key resources needed to increase financial resilience: economic resources, financial products and services, financial knowledge and behaviour, and social capital.
This research has helped us to better understand our customers and inform the development of our financial inclusion programs to assist those most vulnerable.
- Promoting Financial Resilience in Australia 2015 (summary) (1.2MB PDF)
- Promoting Financial Resilience in Australia 2015 (9.3MB PDF)
We’re developing a tool that measures the effectiveness of financial resilience programs
Our evaluation tool will help community groups measure the effectiveness of their financial resilience programs. If you’d like to be one of the first to use our tool you can register your interest by sending an email to firstname.lastname@example.org
We have a dedicated team ready to support our customers when they’re experiencing financial hardship
More than 2 million Australians are experiencing financial distress and vulnerability. We’re supporting customers through our world-leading microfinance programs and our hardship team, NAB Assist.
We’re helping to build awareness around financial resilience
In September 2016, we hosted a webinar at Pro Bono Australia to explore our financial resilience research. The webinar reached members ranging from government, not-for-profit and business sectors.
We've just launched our Financial Inclusion Action Plan for 2017
Right now, there are three million Australians struggling to access mainstream banking products and services. We believe this is unacceptable and want to make banking more accessible.
Our 2017 Financial Inclusion Action Plan details 30 activities we’re taking to tackle financial exclusion and improve the financial resilience of our customers and the community, especially people on low incomes.
We and 11 other organisations have joined the Financial Inclusion Action Plan program developed by Good Shepherd Microfinance and partners EY, Centre for Social Impact and the Australian Government.
Want more information?
For further resources on Financial Inclusion and Resilience in Australia, please go to our resources library.
A few pages
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Our dedicated NAB Assist team helps customers who are struggling to make their repayments, and works with partner agencies to address the root causes of financial hardship.
Performance and reporting
Our Annual Reporting suite provides an overview of our corporate responsibility strategy and performance.