We know we need to change and we’re finding ways to better understand our customers and better support them to achieve what matters most.

We're making it easier and faster for our customers to manage and control their money, when and where they need to.

We want our customers to feel confident through all of life's key moments, supporting them with products, services and personalised insights in the moments that matter.

Backing regional and rural Australia

We’ve made a commitment to keep all our branches in regional and rural Australia open until at least January 2021. 

We will be opening customer connect centres in Toowoomba, Tamworth, Bendigo and Bunbury to support our agribusiness and small business customers in these regions.

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See how we're finding ways to be a better bank

Right now farmers need support from their bank

We're removing default interest in drought declared areas.

People want help to get ahead with their home loan and finances

Through NAB Check In, we help by reaching out to customers with personalised insights.

Businesses want fast banks

With NAB QuickBiz, learn how you can apply for lending in 15 to 20 minutes.

People don't want to pay monthly account fees

We have everyday accounts with $0 monthly fees.

People want a bank that backs clean energy

See how we're a leader in clean energy financing.

People want to manage their money anytime, anywhere

See how you can control your money your way with the NAB App.

People want a bank that gives back to its community

Last year we contributed more than 15,000 volunteer days, worth over $6.7 million.

Customers in need can get greater control over their spending

Our Gambling Restriction option blocks most gambling transactions on NAB Visa Credit and Debit Cards.

More than money

While money's important, it's not what matters most. It's the connections we share and the relationships we build. And that's why we do things a little differently.

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