A passionate small business banker, Anita also enjoys giving back to the community.
Name: Long Pham
Your role: Team Leader, Digital Settlements
Region: Docklands, Victoria
What’s your story?
I was born in Australia to refugee parents and grew up in south east Melbourne. As I was growing up, the one thing that was drilled into my siblings and I was to never forget where you came from, your background and your heritage. My family was just like any other, working hard to provide for their children and this has established the foundation and core values I have today.
How have you made a difference?
I have been fortunate enough to play an integral role within the Digital Settlements team at NAB. Industry reform and government mandates have resulted in more efficient and smoother settlements for our customers. Recently, I had the opportunity to create and establish a team to facilitate digital settlements and allow our customers to settle their loans faster and move into their homes quicker. We work hard to continuously improve our processes and provide a better customer experience than the last and to lead the industry with changes to the settlements process.
What are you passionate about?
I am passionate about sports, in particular soccer and the Liverpool Football Club. The sportsmanship and camaraderie is what drives me to strive to do better than yesterday and play my role for team success at the NAB.