At the heart of our approach to social impact is to make a positive and sustainable impact on the lives of our customers, people, shareholders, communities, and on the environment in which we operate.

Recent Highlights


People assisted with small loans in partnership with Good Shepherd Microfinance since 2005.


In community investment in 2018.


Volunteer days contributed by our people in 2018.


In financing activities to address climate change and support the transition to a low-carbon economy.


Female representation on Group subsidiary boards.


We're providing our customers with opportunities to get ahead and support them through financial hardship.


We’re making a difference through community grants, volunteering, workplace giving and supporting Indigenous success to help create stronger communities.

Our people

We’re continuing to create a healthy, flexible and welcoming workplace for all.


We're caring for our planet by adopting a sustainable approach to managing our business and helping our customers to do so too.


Our approach to social impact, risk management, governance and reporting.

Accessibility and Inclusion

Read how we’re making banking accessible to everyone.

Sustainability Report 2018

A detailed look into our performance over the past financial year.

Read the report (PDF, 3.2MB) View the numbers (PDF, 1.1MB)