At the heart of our approach to social impact is to make a positive and sustainable impact on the lives of our customers, people, shareholders, communities, and on the environment in which we operate.

Recent Highlights

72,000

Australians assisted with small loans in partnership with Good Shepherd.  

$57.1M

Contributed to our communities in 2019.  

13,464

Volunteer days contributed in the last financial year.

$33.6BN

In financing activities since 2015 to address climate change and support the transition to a low-carbon economy.

39%

Female representation on Group subsidiary boards.

Customers

We're providing our customers with opportunities to get ahead and support them through financial hardship.

Community

We’re making a difference through community grants, volunteering, workplace giving and supporting Indigenous success to help create stronger communities.

Our people

We’re continuing to create a healthy, flexible and welcoming workplace for all.

Environment

We're caring for our planet by adopting a sustainable approach to managing our business and helping our customers to do so too.

Shareholders

Our approach to social impact, risk management, governance and reporting.

Accessibility and Inclusion

Read how we’re making banking accessible to everyone.

Sustainability Report 2019

A detailed look into our performance over the past financial year.

Read the report (PDF, 2 MB) View the numbers (XLSL, 866 KB)