At the heart of our approach to social impact is to make a positive and sustainable impact on the lives of our customers, people, shareholders, communities, and on the environment in which we operate.

I'd like to know more about

Recent Highlights

585,000+

People assisted with small loans in partnership with Good Shepherd Microfinance since 2005.

$54.4M

In community investment in 2018.

15,300+

Volunteer days contributed by our people in 2018.

$29.7B

In financing activities to address climate change and support the transition to a low-carbon economy.

39%

Female representation on Group subsidiary boards.

Customers

We're providing our customers with opportunities to get ahead and support them through financial hardship.

Community
We’re making a difference through community grants, volunteering, workplace giving and supporting Indigenous success to help create stronger communities.

Our people
We’re continuing to create a healthy, flexible and welcoming workplace for all.

Environment
We're caring for our planet by adopting a sustainable approach to managing our business and helping our customers to do so too.

Shareholders
Our approach to social impact, risk management, governance and reporting.

Sustainability Report 2018

A detailed look into our performance over the past financial year.

Read the report (PDF, 3.2MB) View the numbers (PDF, 1.1MB)