2021 Annual Review

A detailed look into our performance over the past financial year.

Read the report (PDF, 2.3 MB) View the numbers (XSLX, 1MB)

Why is this important?

Our Annual Review (PDF, 2.3MB) and Sustainability Data Pack (XSLX, 1MB) give us the opportunity to dive into the detail on how we delivered progress against our strategy and how we continue to deliver value to our business, customers, community and the environment.

What do we do?

Each year we undertake extensive stakeholder engagement with investors, analysts, employees, consumer advocate groups and community groups to ensure our Annual Review is focused on the issues that matter most. We refer to this as our Materiality Review.

Integrated reporting

In 2021, we have merged our sustainability reporting within our integrated Annual Review. This review provides our stakeholders with information on the opportunities and challenges in our operating environment, and a summary of our strategy and performance. It's about giving our stakeholders the big picture, beyond just the numbers. And it's a chance for stakeholders to hear directly from our Chairman and Group CEO.

In 2011 we joined the International Integrated Reporting Council (IIRC) Integrated Reporting Pilot Programme, to ensure we were actively participating in and influencing the development of a global integrated reporting standard.

We see many benefits of integrated reporting including:

  • We can more clearly illustrate who we are as a company, and how culture and corporate responsibility are a fundamental part of how we do business.
  • We can better articulate how we create sustainable value for our stakeholders by bringing together material information about our operating environment, business strategy, governance and both financial and non-financial performance, in one report.
  • There is one single source, which in turn helps shareholders and our broader stakeholders find the information they require to meaningfully assess our performance, and understand our business model and strategy.
  • One integrated report enables more effective reporting and efficient use of resources.

Our 2021 Annual Review and Sustainability Data Pack (XLSX, 866 KB) have been prepared with due consideration to the IIRC Integrated Reporting Framework and Global Reporting Initiative Standards and were published in November 2021.

Our report includes independent assurance statements from Ernst & Young and KPMG, and is prepared using the Global Reporting Initiative (GRI) Standards. You can view the statements below:

Discover more

Social Impact approach

Managing our business in a responsible way is key to our vision of becoming Australia's leading bank, trusted by customers for exceptional service.

Memberships and recognitions

We participate in industry initiatives to advance and recognise resilient and sustainable business practices.

Supply chain management

How we reduce and mitigate risk with our suppliers.