Reactivate or reset your NAB Connect mobile token

Follow these steps to learn how to reset your NAB Connect access if you’ve forgotten your PIN or locked yourself out.

  • 1

    Step 1

    On the NAB Connect app home screen, tap More.

  • 2

    Step 2

    Tap Reset User.

  • 3

    Step 3

    Make sure you have your user ID and email, then tap Next.

  • 4

    Step 4

    Enter your user ID and tap Next.

  • 5

    Step 5

    We’ll send an SMS code to your mobile. Enter the code and tap Next.

  • 6

    Step 6

    Enter your date of birth and email address registered to NAB Connect, then tap Next.

  • Complete

    We'll send you an SMS code and activation email. Use these to activate your new token and login.

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Important information

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Any advice on our website has been prepared without considering your objectives, financial situation or needs. Before acting on any advice, consider whether it is appropriate for your circumstances and view the Product Disclosure Statement or Terms and Conditions available online or by contacting us. Credit applications are subject to credit assessment criteria. Interest rates, fees and charges are subject to change. Target Market Determinations for our products are available at nab.com.au/TMD. Products issued by NAB unless stated otherwise.

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