Reactivate or reset your NAB Connect mobile token

Follow these steps to learn how to reset your NAB Connect access if you’ve forgotten your PIN or locked yourself out.

  • 1

    Step 1

    On the NAB Connect app home screen, tap More.

  • 2

    Step 2

    Tap Reset User.

  • 3

    Step 3

    Make sure you have your user ID and email, then tap Next.

  • 4

    Step 4

    Enter your user ID and tap Next.

  • 5

    Step 5

    We’ll send an SMS code to your mobile. Enter the code and tap Next.

  • 6

    Step 6

    Enter your date of birth and email address registered to NAB Connect, then tap Next.

  • Complete

    We'll send you an SMS code and activation email. Use these to activate your new token and login.

Important information