Paying rent via the Tenant Portal
A tenant can pay rent through the Tenant Portal via direct debit (card payments coming soon). You will be able to activate direct debit and card payment options as part of your NAB Portal Pay application.
The Tenant Portal can be used for tenants to pay by bank account when you have a NAB Direct Debit facility in place. A NAB Gateway facility is required to be in place for tenants to pay in the portal by card.
Once a tenant registers for the portal, they will be able to create one-off or recurring payments.
If a tenant is no longer a tenant of the agency but has set up their payments through the portal, they will need to cancel their payments.
What are the payment methods for tenants?
NAB Portal Pay will accept payments from Australian bank accounts. For card payments (coming soon), the acceptable card types will be VISA and Mastercard.
What are the different payment scheduling options?
- One off.
- Scheduled – payments can be scheduled up to 12 months in advance.
- Recurring – payments can be scheduled for a period of 12 months. The initial payment date will need to be within 30 days of the payment being created.
- Until further notice – no end date.
Payment notifications
Tenants will receive email reminders for the following:
- Confirmation of a scheduled payment
- Reminder of an upcoming scheduled or recurring payment 3 days before the scheduled payment date
- Notification that their payment is being processed
- Notification that we were unable to process a payment
- Cancelled payment confirmation
Payment cut off times
For payments via bank account, the cut-off time is 4.30pm AEST. Payment will be sent to the tenant’s financial institution for processing on that business day. Payments after this time or on a non-business day will be processed the following business day.
Payments by bank account can take up to three business days to process and will be received into your Statutory Trust Account.
For payments via card (once enabled), the cut-off time will be 10.00pm AEST. Payment will be processed and settle to your NAB Statutory Trust Account the same business day. Payments after this time or on a non-business day will be processed the following business day.
Display of transaction details on the trust account statement
For payments by bank account (direct debit) transactions processed through the Tenant Portal each transaction will show up on the Statutory Trust Account statement and the Enhanced Statement file, making it easy for you to reconcile every payment.
Transactions processed through the portal will display the tenant’s Payer Reference Number (PRN) on the Enhanced Statement File.
Real estate agent-initiated direct debit transactions processed through NAB Connect are aggregated on the Statutory Trust Account statement and Enhanced Statement File.
For payments by card through either credit card or debit card (once available), the Statutory Trust Account statement will show the settlement amount. The Enhanced Statement File will show each individual transaction.
Dishonoured payments
Dishonoured payments processed through the Tenant Portal will show up in the account that has been set up as the direct debit returns account as per your NAB Portal Pay application form.
You will need to access the direct debit returns file through NAB Connect to view details of the dishonoured payment.
What reporting is available for Tenant Portal payments?
To assist you with managing and viewing tenant payments set up in the Tenant Portal you can download a report that will show you insights, including if the Payer Reference Number (PRN) has been registered and if there are payments that have been scheduled.
To download the report follow How to download a PRN file in NAB Connect.
The report includes the following fields
| Field name | What this field means |
|---|---|
Date PRN created |
Date PRN was created in NAB Connect |
PRN |
Payer Reference Number |
Account |
Account PRN is linked to |
PRN registered via Portal? |
Y/N if the PRN has been registered via Tenant Portal |
Portal Pay Profile active? |
Y/N if the profile is active |
Registration Date |
Date PRN was registered |
Profile closed date |
If profile is closed, date profile was closed |
User First Name |
User First Name |
User Middle Name |
User Middle Name |
User Last Name |
User Last Name |
Active Scheduled Payments (Future) |
If the payer has set up future payments in the portal |
Number of active remaining scheduled payments |
How many active scheduled payments are remaining |
Frequency |
Frequency of scheduled payments set up |
Scheduled Start Date |
Date when payment was first scheduled to be paid |
Next scheduled payment date |
Next scheduled payment date |
Scheduled End Date |
Date when payments will end |
Scheduled Amount |
Amount excluding surcharge fee |
Card Surcharge |
Surcharge for card payment |
Payment method |
Payment method selected by payer |
Related guides
See some of our other guides to help you get the most out of NAB Portal Pay.
Tenant Portal information
Learn about the Tenant Portal and the benefits it offers in NAB Portal Pay.
Tenant registration
Find out how the tenant registration process works for NAB Portal Pay.
Tenant payments
Learn how payment processing, cut-off times, notifications and scheduling works in NAB Portal Pay.
Call NAB Portal Pay Support
You can call us during the following hours:
- Monday to Friday 9am to 5pm AEST
- Saturday 10am to 3pm AEST
Email NAB Portal Pay
You can reach out to us via email and we will respond as soon as possible.
Speak to your banker
Find out how NAB Portal Pay can help your real estate business.
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