Gambling support - NAB
We’re here to help you
If you're experiencing gambling harm, we encourage you to reach out to our Extra Care specialist team as early as possible. Our Extra Care specialist team will be able to discuss your circumstances with you and consider how we can support you to safely manage your banking.
Reaching out is free and confidential. It won’t affect your banking with NAB and isa step towards getting the help you need. In some cases, we may connect you with trusted referral partners to help you get the right support.
Block gambling transactions
You can set up a gambling block to restrict certain gambling transactions like sports betting, casino games, lottery tickets, online gambling, cash advances and credit card transfers.
- Log into the NAB app.
- Select Cards.
- Tap the debit or credit card you want to update.
- Tap Usage controls.
- Select Gambling restrictions.
- Tap the toggle to turn gambling restrictions on or off.
- Read the notice and tap Confirm.
Tailor account settings
We can support you to tailor your account settings.
- Hide accounts from view on internet banking, so you can't see certain accounts if you don't want to.
- Restrict access to your savings account, so you can keep some of your money safe in a separate account(s).
- Set up recurring payments into your savings account, so money is moved to a safe account.
Financial assistance
If you are worried about making repayments such as home loan or credit card repayments, you can request financial assistance, including options like a payment break or a flexible payment arrangement.
You can ask for financial help using NAB Messaging by logging into NAB Internet Banking or the NAB app. Once you message us, our dedicated team will follow up with a phone call to discuss your situation.
To learn more, visit Financial Assistance page.
Accessible help for everyone
We offer a range of accessible services to help you access the right support, in the way that works best for you.
What is gambling?
Gambling is when someone risks money or something valuable for the chance to win a prize. It usually involves luck, even if some skill is involved.
Gambling can take many forms.
Online gambling
Playing games or betting online for money.
Casino games
Playing games like roulette, blackjack or poker for money.
Betting on sports or games
Putting money on the outcome of sporting events or competitions.
Lotteries and scratch cards
Buying tickets or cards for a chance to win money or prizes.
Games at amusement centres, fetes or carnivals
Playing games where you pay to join and can win prizes.
Poker machines or gaming machines
Using machines that pay out money or prizes based on chance.
What is gambling harm?
Gambling harm is any negative impact gambling has on you, or people close to you. It can affect the following.
- Finances
- Relationships
- Mental and/or physical health
- Job
- Education or schooling
- Overall wellbeing
Signs that you are experiencing gambling harm
- Spending more time or money on gambling than intended.
- After losing, having an urge to return as soon as possible to win back losses.
- Borrowing money or selling assets to gamble.
- Obtaining money illegally to spend on gambling.
- Viewing gambling as a way to earn money, profit or income.
- Feeling guilty or remorseful about your gambling.
- Having strong negative emotions like anger or sadness at gambling losses.
- Missing work or other commitments or becoming less involved in regular hobbies.
- Arguing with family or friends after gambling.
- Hiding the extent of your gambling.
- Neglecting responsibilities at home or becoming withdrawn from family or friends.
External support for gambling
Many organisations are committed to supporting individuals, families and communities who are impacted by gambling harm. If you are experiencing challenges, these organisations want to work with you to provide support. If there is an immediate threat to your safety, please call 000.
Gambling Help Online , opens in new window
If you're concerned about your gambling or someone else’s, visit Gambling Help Online or call 1800 858 858 for free and confidential support.
National Debt Helpline , opens in new window
A not-for-profit service offering free, independent, and confidential financial counselling to help people tackle debt challenges and get back on track. To learn more, visit National Debt Helpline or call 1800 626 644.
Register with Betstop , opens in new window
BetStop, the National Self-Exclusion Register™ is a free Australian Government initiative that allows you to block yourself from all licensed Australian online and phone gambling providers.
Beyond Blue , opens in new window
Beyond Blue is a not-for-profit charity supporting mental health and wellbeing for everyone in Australia. To learn more or chat online visit Beyond Blue or call 1300 22 4636.
Lifeline , opens in new window
Lifeline is a national charity that provides all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services. Call 13 11 14 or text 0477 13 11 14 for immediate help or visit Lifeline.
TELUS Health , opens in new window
As part of our commitment to customer wellbeing, NAB customers have access to TELUS Health for confidential coaching and support across physical, mental, social, professional and financial aspects. Call 1300 574 759 to make an appointment with a TELUS Health clinician.
Ask Izzy , opens in new window
Ask Izzy is an A-Z directory of community support services. These include emergency housing, meals, money, legal advice, domestic and family violence support and more.
Gambling Help Queensland , opens in new window
Gambling help Queensland’s quiz can help you identify some signs of gambling harm in yourself.
Additional support
Financial abuse and elder financial abuse support , opens in new window
Support if someone is using money to harm or control you.
Letter of Authority support , opens in new window
Learn how to lodge and manage a Letter of Authority (LOA) with NAB when needing hardship support.
Domestic and family violence support , opens in new window
Safe and confidential help if you’re experiencing violence at home.
Tools and resources
Wherever you are in life, find the tools and resources that make managing your money easier.
Debt consolidation calculator
Compare your current debt situation with a consolidated NAB Credit Card or NAB Personal Loan.
Budget planner
Take control of your household's monthly income and expenses.
Spending tool
Spending is a free online expense tracker that helps you to better manage your money.
Frequently asked questions
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If a primary cardholder and additional cardholder share the same card number, only the primary card holder can apply the gambling restriction.
If the gambling restriction applies to one card, it will automatically apply to both cards.
If a primary cardholder and additional cardholder have different card numbers, the additional cardholder can apply the gambling restriction to their card. The primary cardholder can apply the gambling restriction to either or both their card and the additional card.
If you’re not sure which type of card you have, check with us.
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A gambling restriction can be turned on and off using the NAB app. Make sure you have the latest version of the NAB app installed.
- Log into the NAB app.
- Select Cards.
- Tap the debit or credit card you want to update.
- Tap Usage controls.
- Select Gambling restrictions.
- Tap the toggle to turn gambling restrictions on or off.
- Read the notice and tap Confirm.
You can also call NAB Customer Support on 1300 308 175 between the hours of Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).
It will take 72 hours to update your preferences if you choose to turn-off gambling restrictions.
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People with a Power of Attorney
A Power of Attorney holder may in some circumstances be able to request to apply the gambling restriction by calling NAB Customer Support on 1300 308 175 between the hours of Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
People with third-party access
People who have third-party access to another person’s internet banking and they have a personal NAB Visa Debit or credit card. They can apply the gambling restriction to their card via the NAB app.
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The gambling restriction blocks most (but not all) gambling transactions for the following types of gambling:
- sports betting
- casino games
- online gambling
- this includes blocking cash advances and transfers from your credit card account.
Get in touch
Visit a NAB branch
Visit your nearest NAB branch to speak to us in person.
Give us feedback
Suggestions, compliments and complaints.
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