What you need to know
As we continue to improve your banking experience, we’re making some changes to:
Our Personal Transaction and Savings Product Terms and Conditions, effective 1 November 2023. These changes apply to all NAB transaction and savings accounts and your use of NAB Internet Banking, the NAB app and NAB telephone banking for applicable NAB accounts. From 1 November 2023, the changes to product terms and conditions will be reflected in our updated Personal Transaction and Savings Product Terms and Conditions.
We’re also making changes to our Personal Transaction and Savings Products (Off-Sale) Terms and Conditions which apply to NAB Passbook, NAB Retirement Passbook and NAB Gold Banking Accounts, effective 1 December 2023.
Changes to our Personal Transaction and Savings Products Terms and Conditions and Off-Sale Terms and Conditions
- We’re replacing our ‘acceptable electronic banking use policy’ with an ‘unacceptable account conduct policy’ in our Personal Transaction and Savings Products Terms and Conditions, making it clearer that we don’t tolerate financial abuse when using NAB’s transaction and savings accounts and electronic banking channels. The ‘unacceptable account conduct policy’ will also be added to our Off-Sale Terms and Conditions.
- We’re clarifying several terms, including our commitment to be fair when we make decisions that affect your account, such as changes to the account terms or when we may delay, block, freeze or refuse transactions.
- If you provide your card details to a merchant participating in an account updater service (for example, when you set up a regular payment from your card such as a monthly subscription or gym membership), we may give the merchant your updated card details when they change.
Detailed document changes
You can view the full changes in detail in the following documents.
The updated Personal Transaction and Savings Products Terms and Conditions will be available at nab.com.au/terms from 1 November 2023. The updated Personal Transaction and Savings Products (Off-Sale) Terms and Conditions will be available from 1 December 2023.
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