If you’ve lost your card or it was stolen, you can immediately block it and request a replacement.
Your replacement card should be delivered within 5 to 7 days.
For more information, check out How to block and unblock my card.
You can also block your card and order a replacement one by calling us on 1800 033 103 (within Australia) or +61 3 8641 9121 (from overseas) 24 hours, 7 days a week.
Calls from mobile phones are charged at applicable mobile phone rates.
If you’ve misplaced your card, you can temporarily block it while you try to find it.
You can unblock your card anytime.
You’ll still be able to make purchases with a device even while your physical card is temporarily blocked. If you want to stop using the card on your device, you’ll need to remove it from the digital wallet app.
To remove your card from a digital wallet app:
If you have multiple phones and smart devices, you’ll need to remove the card manually from each device.
You can unblock your card using NAB Internet Banking, or the NAB app for Android or iOS if you’re the primary cardholder.
Follow our simple how-to guides for instructions on blocking and unblocking cards using the NAB app.
Only a primary cardholder can permanently block a card.
Your replacement card should be delivered within 5-7 days.
You can replace your damaged card by calling us on 13 22 65 from 8am - 7pm Mon-Fri, 7am - 6pm Sat or 9am - 6pm Sun (AEST/AEDT).
Please call 1300 730 213 for Platinum Cards, or 1300 489 410 for Signature Cards. Both Platinum and Signature cardholders can call 24 hours a day, 7 days a week.
You can also replace your damaged card by visiting a NAB branch.
You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.
If you have a compatible Android phone, you can set up NAB Pay on your credit card as soon as your new card appears in the mobile app. This means you can tap and pay using NAB Pay before your new physical credit card arrives.
Your credit card expires on the last day of the month shown on the front of your card. You’ll receive your new card about two weeks before expiry.
Your new card will have the same PIN and your credit card number doesn't change. It’ll just be the expiry date and CVV (the last three digits that appear in the signature field) that are updated.
If you set up NAB Pay on your old card this will transfer across and you can keep using it with your new card straight away.
If you have direct debits set up from your card, you'll need to let the merchant(s) know your new card's expiry date.
If you haven't received your replacement card by the end of the expiring month, let us know:
If you can't remember your four-digit PIN (personal identification number) or you've been locked out of your account by entering your PIN incorrectly three times, you can get a new one:
If you don't recognise a transaction on your credit or debit card statement, you can ask us to dispute it. For details on how to identify and dispute a transaction, go to our transaction disputes page.
A recent purchase on a credit card may initially say it‘s a purchase authorisation.
Not all purchase authorisations will end up being processed as a transaction. For example if you’ve recently stayed at a hotel or been on a cruise. The merchant may get authorisation for a particular amount (perhaps a night’s accommodation when you book in) as a security measure. While we‘ve authorised the transaction, the merchant hasn’t processed the transaction yet. The transaction will reduce your available credit.
If the merchant doesn’t require the funds, the transaction will drop off your account and your available credit and balance will reflect this. Otherwise, the transaction will process and the summary will change to ‘credit card purchase’.
If you’re new to the NAB Internet Banking, the first step is to register. This will get you on your way to managing your money 24/7. Then all you’ll need is your NAB ID and security code. Register now
Download the NAB Mobile Banking app straight away.
Use our helpful guides, FAQs and support services to help manage your banking more easily.
View our help and support hub.
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