Blocking and replacing a lost or stolen card

Temporarily block a misplaced card

Digital wallet transactions

You’ll still be able to make purchases with a device even while your physical card is temporarily blocked. If you want to stop using the card on your device, you’ll need to remove it from the digital wallet app.

To remove your card from a digital wallet app:

  1. Open your digital wallet app (i.e. NAB Pay, Google Pay, etc).
  2. Select the card you wish to remove from the app.
  3. Go to menu bar and select remove card / payment method.

If you have multiple phones and smart devices, you’ll need to remove the card manually from each device.

Unblock a card

Replacing a damaged card

Destroy your damaged credit card

You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.

Using NAB Pay until your credit card arrives

If you have a compatible Android phone, you can set up NAB Pay on your credit card as soon as your new card appears in the mobile app. This means you can tap and pay using NAB Pay before your new physical credit card arrives.

Expired cards

Your credit card expires on the last day of the month shown on the front of your card. You’ll receive your new card about two weeks before expiry.

Your new card will have the same PIN and your credit card number doesn't change. It’ll just be the expiry date and CVV (the last three digits that appear in the signature field) that are updated.

If you set up NAB Pay on your old card this will transfer across and you can keep using it with your new card straight away.

If you have direct debits set up from your card, you'll need to let the merchant(s) know your new card's expiry date.

If you haven't received your replacement card by the end of the expiring month, let us know:

Forgotten PIN

If you can't remember your four-digit PIN (personal identification number) or you've been locked out of your account by entering your PIN incorrectly three times, you can get a new one:

  • download the latest version of the NAB app or login to NAB Internet Banking. Head to the Cards section, select your card, then go to Change your PIN
  • by calling us
  • at any NAB branch.

Don't recognise a transaction?

If you see a transaction on your account that you don't recognise or looks wrong, we can help you sort it out. Learn more about how to dispute a transaction.

Register for NAB Internet Banking

If you’re new to the NAB Internet Banking, the first step is to register. This will get you on your way to managing your money 24/7. Then all you’ll need is your NAB ID and security code.
Register now

Already have NAB Internet Banking?

Download the NAB Mobile Banking app straight away.


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