1) Open the mobile app
2) Go to ’My cards’ and select your card
3) Under ‘Manage my card’ Select ’Block and replace my card’
Your replacement card should be delivered within 5-7 days.
For more information, check out How to block and unblock my card.
Blocking and replacing a lost or stolen card
If you’ve lost your card or it was stolen, you can immediately block it and request a replacement.
In the mobile app
In internet banking
1) Login to internet banking and select ‘My Cards’
2) In the ‘Manage my Card section, select “Block, unblock and replace my card
3) Select “Misplaced card (temporary block)” for the relevant card
You can unblock your card any time by selecting ‘Remove block’ in the ‘Block, unblock and replace my card’ section.
Call us
You can also block your card and order a replacement one by calling us on 1800 033 103 (within Australia) or +61 3 8641 9121 (from overseas) 24 hours, 7 days a week.
Calls from mobile phones are charged at applicable mobile phone rates.
Temporarily block a misplaced card
If you’ve misplaced your card, you can temporarily block it while you try to find it.
In the mobile app
In internet banking
1) Login to internet banking and select ‘My Cards’
2) In the ‘Manage my card' section, select “Block, unblock and replace my card
3) Select 'Misplaced card (temporary block)' for the relevant card
You can unblock your card any time by selecting ‘Remove block’ in the ‘Block, unblock and replace my card’ section.
In the mobile app
1) Open the mobile app
2) Go to 'My cards' and select your card
3) In the ‘Manage my card’ section, select 'Replace my damaged card'
Your replacement card should be delivered within 5-7 days.
In internet banking
1) Login to internet banking and select ‘My Cards’
2) In the ‘Manage my Card section, select 'Block, unblock and replace my card'
3) Select 'Replace my damaged card' for the relevant card
Your replacement card should be delivered within 5-7 days
Call us
You can replace your damaged card by calling us on 13 22 65 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT).
Please call 1300 730 213 for Platinum Cards, or 1300 489 410 for Signature Cards. Both Platinum and Signature cardholders can call 24 hours a day, 7 days a week.
You can also replace your damaged card by visiting a NAB branch.
Destroy your damaged credit card
You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.
Using NAB Pay until your credit card arrives
If you have a compatible Android phone, you can set up NAB Pay on your credit card as soon as your new card appears in the mobile app. This means you can tap and pay using NAB Pay before your new physical credit card arrives.
Expired cards
Your credit card expires on the last day of the month shown on the front of your card. You’ll receive your new card about two weeks before expiry.
Your new card will have the same PIN and your credit card number doesn't change. It’ll just be the expiry date and CVV that are updated.
If you set up NAB Pay on your old card this will transfer across and you can keep using it with your new card straight away.
If you have direct debits set up from your card, you'll need to let the merchant(s) know your new card's expiry date.
If you haven't received your replacement card by the end of the expiring month, let us know:
- by calling us on 13 22 65 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). Please call 1300 730 213 for Platinum Cards or 1300 489 410 for Signature cards or 24 hours, 7 days a week
- at any NAB branch
Forgotten PIN
If you can't remember your four-digit PIN (personal identification number) or you've been locked out of your account by entering your PIN incorrectly three times, you can get a new one:
- download the latest version of the NAB app or login to NAB Internet Banking. Head to the My cards section then go to Manage my card, and then Change my PIN
- call us us on 13 22 65 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). Please call 1300 730 213 for Platinum Cards or 1300 489 410 for Signature cards 24 hours, 7 days a week.
- at any NAB branch
Don't recognise a transaction?
If you don't recognise a transaction on your credit or debit card statement, you can ask us to dispute it. For details on how to identify and dispute a transaction, go to our transaction disputes page.
What is a purchase authorisation?
A recent purchase on a credit card may initially say it‘s a purchase authorisation.
Not all purchase authorisations will end up being processed as a transaction. For example if you’ve recently stayed at a hotel or been on a cruise. The merchant may get authorisation for a particular amount (perhaps a night’s accommodation when you book in) as a security measure. While we‘ve authorised the transaction, the merchant hasn’t processed the transaction yet. The transaction will reduce your available credit
If the merchant doesn’t require the funds, the transaction will drop off your account and your available credit and balance will reflect thisOtherwise, the transaction will process and the summary will change to ‘credit card purchase’.
Register for NAB Internet Banking
If you’re new to the NAB Internet Banking, the first step is to register. This will get you on your way to managing your money 24/7. Then all you’ll need is your NAB ID and security code. Register now
Already have NAB Internet Banking?
Download the NAB Mobile Banking app straight away.
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